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Support Specialist – MR/CT Medical Imaging – 3rd Shift
Siemens Healthineers. Provide remote technical support to customers and Customer Service Engineers servicing Siemens MR and CT equipment .
About the role
Key responsibilities & impact- Provide remote technical support to customers and Customer Service Engineers servicing Siemens MR and CT equipment
- Dispatch notifications to CSEs and provide quality action plans
- Use remote diagnostics to troubleshoot and resolve technical issues
- Follow escalation process and communicate with HSC/QIB to drive solutions
- Travel to assist with on-site repair of customer equipment as required, internationally at times, including Canada and Latin America
- Provide feedback to the factory regarding system performance
- Provide product support remotely or on-site
- Share expert advice, training, and technical assistance to support staff and train lower-level employees
- Monitor ongoing field actions and manage the escalation process to maintain customer satisfaction and achieve business outcomes
Requirements
What you’ll need- Associates degree or 2 years of vocational technical training required
- More than 8 years’ experience working on MR systems
- Ability to troubleshoot and fix problems remotely using Siemens Remote Services
- Good communication skills
- English business proficiency required
- Shift is Sunday through Thursday from 2200 to 0630, 8 hours per day, East Coast U.S. Time
- Resumes should be submitted in English
- Ability to work with controlled technology in accordance with US export control law
Benefits
Comp & perks- Medical insurance
- Dental insurance
- Vision insurance
- 401(k) retirement plan
- Life insurance
- Long-term and short-term disability insurance
- Paid parking/public transportation
- Paid time off
- Paid sick and safe time