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Siena AI

Forward Deployed Product Manager

Siena AI

. Own AI agent outcomes for strategic accounts end to end, including automation rates, resolution rates, and time-to-value .

Posted 9/18/2026full-timeRemote • Argentina, BrazilMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

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Demonstrates expertise in AI transformation and deployment, with a strong focus on customer experience operations and the ability to drive outcomes through strategic account management. Proficient in building scalable platform capabilities and diagnosing deployment challenges while collaborating with enterprise leaders.

Highest-signal resume keywords
AI-Native MindsetCustomer Experience OperationsComplex IntegrationsDeployment Problem DiagnosisFeature Shipping and Documentation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills
AI WorkflowsWebhooksOAuth FlowsAutomated TestingPerformance MonitoringFeature ShippingDocumentation WritingDeployment InsightsPlatform CapabilitiesProcess Optimisation
Soft Skills
Stakeholder ManagementOrganisational DesignTransformation StrategyCustomer EnablementCollaboration
Tools & Technologies
ClaudeCursorQA SuitesAutomation ToolsPerformance Monitoring Systems
Industry Keywords
AI TransformationStrategic AccountsDeployment ChallengesCustomer ExperienceTechnical Account Ownership

About the role

Key responsibilities & impact
  • Own AI agent outcomes for strategic accounts end to end, including automation rates, resolution rates, and time-to-value
  • Deploy agents and identify blockers to progress
  • Build platform fixes so deployment learnings benefit future accounts
  • Work directly with enterprise CX leaders to design and execute AI transformation roadmaps
  • Turn deployment insights into scalable platform capabilities
  • Build and improve agent capabilities across support, shopping, reviews, voice, and social platforms
  • Design QA suites, automated testing, and performance monitoring systems
  • Run launch cycles from internal testing to general availability
  • Provide customer enablement and demos
  • Co-sell alongside sales

Requirements

What you’ll need
  • 5+ years in PM, solutions engineering, forward deployment, or technical account ownership
  • AI-native mindset; experience using Claude, Cursor, and building personal AI workflows
  • Ability to scope webhooks, OAuth flows, and complex integrations without engineering translation
  • Experience understanding customer experience operations
  • Ability to diagnose technical, operational, and stakeholder-driven deployment problems
  • Ability to advise CX leaders on organisational design, process optimisation, and transformation strategy
  • Ability to ship features, write documentation, run demos, and measure outcomes
  • Ability to work hours that overlap with the West Coast (PT) timezone

Benefits

Comp & perks
  • Great salary plus equity or stock grants
  • Learning budget
  • Premium accounts (ChatGPT, Claude, Perplexity Pro, Cursor, Lovable)
  • Quarterly budget for new AI tools
  • Fully distributed, async-first work environment
  • Autonomy and real ownership of problems
  • Global team and AI-focused learning environment