Product Manager, Agent Autonomy

Siena AI

. Own autonomy end to end, defining where agents can act without a human in the loop .

Posted 9/18/2026full-timeRemote • Illinois • United States, Romania, CanadaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Product Management with a focus on AI automation, customer experience, and eCommerce. Proficient in running A/B tests, managing complex integrations, and providing customer training and support.

Highest-signal resume keywords

Product Management ExperienceAI Automation ExpertiseA/B Testing ProficiencyTechnical Fluency with Webhook SystemsCustomer Engagement Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Product ManagementA/B TestingAI AutomationWebhook SystemsOAuth FlowsComplex IntegrationsPerformance MonitoringEvaluation SuitesDashboardsCoverage Reporting

Soft Skills

Problem-SolvingCustomer CommunicationTrust Building

Industry Keywords

Customer ExperienceEcommerceHelpdeskAutonomous ResolutionEnterprise Systems

About the role

Key responsibilities & impact

Own autonomy end to end, defining where agents can act without a human in the loop
Build and ship evaluation suites, automated testing, and performance monitoring for autonomous resolution
Give customers real-time visibility into automated and escalated coverage and the reasons for it
Design and run journey-level A/B tests across agent flows
Own onboarding and automation so customers reach full autonomous coverage quickly
Run launch cycles for autonomy features from internal testing through early access and general availability
Enable customers through webinars, documentation, and training
Demo autonomy wins directly to customers and co-sell with sales
Act as a forward-deployed PM when needed, working with customers to scope and ship improvements

Requirements

What you’ll need

3+ years working as a Product Manager in CX, ecommerce, helpdesk, or AI automation
AI-native; daily experience building with Claude, Cursor, v0, or similar
Strong problem-solving ability
Experience running structured experiments or A/B tests to improve a product metric
Technical fluency with webhook systems, OAuth flows, and complex integrations
Comfortable talking with customers, running demos, and co-selling alongside sales
Experience building trust or visibility features such as dashboards, coverage reporting, or status pages is a bonus
Experience implementing or rolling out complex systems for enterprise customers is a bonus

Benefits

Comp & perks

Great salary plus equity or stock grants
Learning budget
Premium accounts for ChatGPT, Claude, Perplexity Pro, Cursor, and Lovable
Quarterly budget for new AI tools
Global team events implied by a fully distributed, global team