Sierra Interactive

Support Engineer

• Become an expert in Sierra Interactive’s real estate CRM, IDX websites, and platform functionality
• Provide technical, educational, and account management support through phone, email, and other support channels
• Investigate, troubleshoot, and document technical issues
• Collaborate with platform experts and other teams to identify and resolve problems
• Leverage internal resources, knowledge bases, and team expertise to deliver accurate, timely solutions
• Recognize at-risk customers and contribute proactively to their recovery and success
• Explore, test, and adopt GenAI, low-code/no-code, and automation technologies
• Identify opportunities to reduce manual effort through automation, AI, and process improvements
• Design, build, test, and implement automation-driven solutions, scripts, and workflows
• Develop and maintain documentation and repeatable processes for deployed solutions
• Create internal and customer-facing documentation as the platform evolves
• Share customer feedback, recurring issues, and frontline insights to improve platform functionality and customer experience
• Collaborate cross-functionally on Support projects and initiatives
• Improve team processes, support tools, and workflows
• Stay current on product updates, new features, and emerging technologies

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Technical Support Analyst