Customer Success Manager

Sift

. Serve as a day-to-day point of contact for a portfolio of accounts .

Posted 10/30/2026full-timeRemote • United StatesMid-LevelSenior💰 $110,000 - $152,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer relationship management and critical thinking, with a strong ability to diagnose customer needs and facilitate the adoption of platform features. Proficient in leveraging AI tools and contributing to strategic business reviews while representing customer feedback internally.

Highest-signal resume keywords

Customer Success ExperienceCritical ThinkingAI/LLM Tools ProficiencyCustomer-Facing CommunicationFraud Industry Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Relationship ManagementProblem-SolvingStrategic Business ReviewsSaaS FamiliarityFraud Industry Expertise

Soft Skills

Relationship BuildingCommunication Skills

Tools & Technologies

AI ToolsChatGPTClaudeCowork

Industry Keywords

FraudPaymentsTrust & Safety

About the role

Key responsibilities & impact

Serve as a day-to-day point of contact for a portfolio of accounts
Build trusted customer relationships with guidance from senior CSMs and the manager on complex situations
Diagnose underlying customer needs beyond stated requests
Escalate ambiguous or high-stakes situations to senior team members
Help customers adopt Sift platform features relevant to their goals
Track progress toward measurable customer outcomes
Represent customer feedback and needs internally
Partner with senior CSMs and other teams on escalations
Help prepare and contribute to QBRs and other customer-facing reviews
Develop product and fraud-industry expertise
Contribute best practices to the team

Requirements

What you’ll need

3+ years of experience in a customer-facing Customer Success, Account Management, or similar role, or equivalent practical experience
Strong critical thinking and problem-solving skills
Demonstrated ability to build trusted relationships with customers and represent their needs internally
Experience leveraging AI/LLM tools (e.g., ChatGPT, Claude, Cowork) for day-to-day work
General fluency with AI-assisted workflows
Strong customer-facing communication skills, comfortable with technical and non-technical audiences
Experience in the fraud, payments, or trust & safety industry is nice to have
Bachelor's degree in a relevant field, or equivalent practical experience, is nice to have
Experience supporting or contributing to strategic business reviews (e.g., QBRs) is nice to have
Familiarity with SaaS products is nice to have
Must live in and be authorized to work from a state where Sift is registered
Sift is unable to sponsor candidates who require new/initial H-1B visa sponsorship; candidates who already hold H-1B status may be considered

Benefits

Comp & perks

401k plan
Medical, dental and vision coverage
Flexible lifestyle wallet
Learning & development reimbursement
Flexible time off
Company Mental Health Days
Equity
Competitive total compensation package