Sift

Technical Account Manager

• Serve as the named, persistent technical partner for a portfolio of strategic and premium accounts alongside the CSM
• Build and maintain technical success plans and translate diagnostics into business value stories and executive roadmaps
• Diagnose workflow design, labeling strategy, and configuration hygiene issues
• Own implementation continuity after go-live and catch technical drift early
• Run recurring technical health reviews and diagnostic readouts
• Help customers navigate model releases by analyzing score behavior changes and business impact
• Operationalize fraud strategy and vertical recommendations in customer environments
• Coordinate technical diagnostic and mitigation responses during active fraud attacks
• Orchestrate Support, Customer Engineering, and Product while keeping customers and CSMs informed
• Identify recurring technical patterns, feature requests, and workflow trends for Product and Engineering
• Act as the primary technical partner to the CSM across cross-functional teams
• Contribute to account retention and growth by identifying technical risk and reducing repeat issues