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Tech Stack
Tools & technologiesPythonSQL
About the role
Key responsibilities & impact- Serve as the named, persistent technical partner for a portfolio of strategic and premium accounts alongside the CSM
- Build and maintain technical success plans and translate diagnostics into business value stories and executive roadmaps
- Diagnose workflow design, labeling strategy, and configuration hygiene issues
- Own implementation continuity after go-live and catch technical drift early
- Run recurring technical health reviews and diagnostic readouts
- Help customers navigate model releases by analyzing score behavior changes and business impact
- Operationalize fraud strategy and vertical recommendations in customer environments
- Coordinate technical diagnostic and mitigation responses during active fraud attacks
- Orchestrate Support, Customer Engineering, and Product while keeping customers and CSMs informed
- Identify recurring technical patterns, feature requests, and workflow trends for Product and Engineering
- Act as the primary technical partner to the CSM across cross-functional teams
- Contribute to account retention and growth by identifying technical risk and reducing repeat issues
Requirements
What you’ll need- 5+ years in a technical, customer-facing role such as Technical Account Management, Solutions Engineering, Implementation, or Technical Support
- Prior experience in fraud or payments
- Strong pattern recognition across APIs, webhooks, JSON, and data logs
- Working SQL and data analysis skills, or ability to quickly develop them
- Familiarity with scripting languages; Python is a plus
- Ability to translate technical detail into business impact for engineers and non-technical stakeholders
- Structured, proactive approach to account health
- Comfort operating under pressure during live incidents
- Strong cross-functional instincts and ability to coordinate Support, Customer Engineering, TASA, or Product
- Familiarity with machine learning concepts sufficient to explain model behavior, score changes, and release impact
- Experience running formal technical health reviews, QBR-style technical readouts, or success planning cadences
- Must live in and be authorized to work from a state where Sift is registered
Benefits
Comp & perks- Equity
- Other benefits may be available
- Diverse, equitable, and inclusive workplace