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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in processing freight and parcel claims, utilizing AI tools for documentation and analysis, and maintaining accurate records. Strong ability to communicate effectively with carriers and clients while identifying trends to support operational improvements.
Highest-signal resume keywords
Claims ProcessingAI Tool UtilizationMicrosoft Excel ProficiencyAttention to DetailProblem-Solving
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Claims ProcessingData EntryRoot-Cause AnalysisDocumentation ReviewSettlement Determination
Soft Skills
CommunicationCollaborationOrganizational SkillsCuriosityProactive Problem-Solving
Tools & Technologies
SiftedAIClaudeTracking System
Certifications & Qualifications
High School DiplomaGED
Industry Keywords
FreightParcelLogisticsSupply ChainClaims Processing
About the role
Key responsibilities & impact- Process freight and parcel claims accurately and timely across multiple carriers and clients
- Work with operations, customer success, and data teams to resolve shipment loss or damage claims
- Review and process claims for loss, damage, or delay according to company policies and carrier terms
- Establish liability and determine appropriate settlements from shipping documentation
- Maintain complete, accurate, and audit-ready claim records
- Identify root causes and claim trends across clients and carriers
- Support continuous improvement, process automation, and preventative measures
- Use AI tools to improve claim documentation, reporting, and analysis
Requirements
What you’ll need- Communicate with carriers, clients, and internal teams to keep claims moving smoothly
- Review shipping documentation, including bills of lading, proof of delivery, and carrier notes, to establish liability and determine appropriate settlement
- Enter and update claim information accurately in the tracking system; maintain complete, audit-ready records
- Leverage AI tools such as SiftedAI and Claude for claim documentation, report drafting, and root-cause analysis
- Identify claim trends across clients and carriers and share insights supporting operational improvements and preventative measures
- Participate in team meetings, project discussions, and innovation sessions focused on process automation and continuous improvement
- Proficiency in Microsoft Excel, including data entry, formulas, pivot tables, large datasets, and dashboard building
- Strong attention to detail and accuracy in high-volume transactional work under time-sensitive deadlines
- Exceptional written, verbal, and interpersonal communication skills
- Ability to collaborate across departments and with external stakeholders such as carriers and clients
- Curious, proactive problem-solving approach with a track record of seeing issues through to resolution
- Ability and willingness to embrace AI as a core tool for problem-solving and innovation
- Strong organizational and multitasking ability with a solutions-focused mindset
- High school diploma or GED required
- No minimum years of experience required
- Previous exposure to parcel, freight, or claims processing is a bonus
- Postsecondary education in Logistics, Supply Chain, or Business preferred
Benefits
Comp & perks- Best-in-class compensation package
- Comprehensive benefits program
- Flexibility to achieve and accomplish results
- Extremely collaborative work environment across teams
- Culture built on improving people’s lives