Sifted

Manager

• Serve as a strategic partner and trusted advisor to clients on small parcel logistics operations
• Oversee client onboarding and drive platform adoption
• Guide clients in optimizing parcel operations to achieve measurable results
• Manage long-term client relationships, focusing on retention, renewals, and expansion opportunities
• Align products and services with each client’s business objectives
• Document clients’ desired strategic outcomes and demonstrate achievement of those objectives
• Engineer small parcel cost reduction models and execute them through client-facing interactions and strategic collaboration
• Initiate and prepare RFP documents and deliverables for clients
• Monitor client health, carrier-contract revenue band compliance, platform usage and adoption, and efficiency/productivity gains
• Conduct regular client check-ins and structured business reviews
• Identify account growth and expansion opportunities
• Facilitate client onboarding and training sessions
• Guide clients on product/service best practices and solutions
• Stay updated on industry trends and product updates
• Establish relationships with user and decision-maker stakeholders within client organizations
• Participate in special projects to improve company efficiency and scalability
• Assist in onboarding and mentoring team members
• Champion process improvements and contribute to the evolution of the service model and customer success strategy

Logistics Intelligence Manager

Operations

• Process freight and parcel claims accurately and timely across multiple carriers and clients
• Work with operations, customer success, and data teams to resolve shipment loss or damage claims
• Review and process claims for loss, damage, or delay according to company policies and carrier terms
• Establish liability and determine appropriate settlements from shipping documentation
• Maintain complete, accurate, and audit-ready claim records
• Identify root causes and claim trends across clients and carriers
• Support continuous improvement, process automation, and preventative measures
• Use AI tools to improve claim documentation, reporting, and analysis

Logistics Intelligence Manager

Operations Specialist