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Healthcare Case Management Coordinator
Sigma Systems. Handle approximately 30–40 inbound calls daily from members regarding home healthcare services and healthcare benefits .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills and effective communication in a healthcare setting, with proficiency in Microsoft Office and the ability to manage multiple tasks efficiently.
Highest-signal resume keywords
Customer Service SkillsVerbal And Written Communication SkillsMicrosoft Office ProficiencyHealthcare Benefits ExperienceCase Management Coordination
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Call Center ExperienceHealthcare Customer ServiceAdministrative SupportCase DocumentationAttention To DetailMultitaskingMedical Terminology Familiarity
Soft Skills
Professional Telephone EtiquetteOrganizational SkillsTeam CollaborationCustomer-Focused Attitude
Industry Keywords
Home Healthcare ServicesMember ServicesPatient SupportClinical ProfessionalsInbound Calls
About the role
Key responsibilities & impact- Handle approximately 30–40 inbound calls daily from members regarding home healthcare services and healthcare benefits
- Serve as a point of contact between members, healthcare providers, case managers, and clinical staff
- Provide administrative and operational support to case managers and disease management teams
- Track and maintain important information related to member cases
- Communicate with healthcare providers to coordinate necessary services for members
- Assist nurses and case managers with workload management and follow-up activities
- Support case documentation and maintain accurate member records
- Coordinate with internal healthcare teams to facilitate effective case and disease management
- Ensure professional, timely, and customer-focused communication with members
Requirements
What you’ll need- Minimum of 2 years of experience in a call center, doctor's office, healthcare customer service, or related customer service position
- Excellent verbal and written communication skills
- Strong customer service skills and professional telephone etiquette
- Comfortable handling a high volume of inbound calls
- Strong computer skills and ability to perform computer-based work throughout the day
- Proficiency in Microsoft Office, including Outlook, Excel, and Word
- Excellent organizational skills and attention to detail
- Ability to multitask and work effectively in a team environment
- Professional, polite, and customer-focused attitude
- Must be a U.S. Citizen
- Previous healthcare or medical office experience preferred
- Familiarity with medical terminology preferred
- Experience with healthcare benefits and home healthcare services preferred
- Previous experience in member services, patient support, or case management coordination preferred
- Experience working with nurses, case managers, or other clinical professionals preferred
Benefits
Comp & perks- 100% remote work opportunity
- 7-month contract-to-hire assignment
- Opportunity to support healthcare professionals and clinical teams
- Gain experience in healthcare operations and case management
- Potential for long-term employment