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IT Operations Engineer
SiGMA World. Act as the primary IT contact for the Malta office, triaging, resolving and escalating incidents and service requests .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in IT operations and support, with a strong focus on Microsoft 365 administration, networking, and server management. Capable of managing hardware lifecycles and ensuring compliance with security standards while providing excellent user support.
Highest-signal resume keywords
Microsoft 365 AdministrationNetworking SkillsWindows Server AdministrationLinux System AdministrationIncident Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Microsoft 365TCP/IPDNSDHCPVLANsRoutingSwitchingWindows ServerLinuxEndpoint Management
Soft Skills
Methodical TroubleshooterStrong Ownership MentalityStrong Written and Spoken English
Tools & Technologies
IntuneUbiquitiCisco MerakiFortinetNASVMwareProxmoxHyper-VCloudflareZero Trust
Industry Keywords
ISO 27001GDPRIGamingMediaEvents
Tech Stack
Tools & technologiesDNSFirewallsLinuxMacOSPythonSwitchingTCP/IPVMware
About the role
Key responsibilities & impact- Act as the primary IT contact for the Malta office, triaging, resolving and escalating incidents and service requests
- Manage the full hardware lifecycle, including procurement input, imaging, deployment, asset registration, repairs, warranty and secure disposal
- Run employee onboarding and offboarding, including account creation, licence assignment, device provisioning, access rights and auditable leaver processes
- Administer Microsoft 365 accounts, groups, shared mailboxes, licences, permissions and MDM/endpoint policies in Intune
- Support meeting rooms, conferencing and presentation equipment, internal events and company-wide meetings
- Maintain documentation, knowledge-base articles and user and IT how-to guides
- Prepare, configure and stage IT equipment for company events and conferences, including testing, packing, asset tracking and reinstatement
- Operate and maintain the Malta office network, including switching, routing, Wi-Fi, VLANs, firewall rules and VPN access
- Own the office server and communications rooms, including cabling, patching, rack hygiene, UPS, environmental monitoring and power resilience
- Monitor network, server and service health; investigate alerts, diagnose faults and drive issues to root cause
- Support on-premises Windows and Linux servers through patching, backups, restores, capacity management and maintenance windows
- Administer Synology NAS storage, including volumes, shares, permissions, snapshots, replication, backup jobs, firmware and capacity planning
- Coordinate with ISPs, landlords, contractors and hardware vendors for installations, faults, moves and office changes
- Contribute to infrastructure projects such as office fit-outs, relocations, network refreshes, storage and backup expansion and group rollouts
- Apply security baselines including patching, disk encryption, endpoint protection, MFA and access control
- Support access reviews, asset audits and compliance evidence gathering
- Act as first responder for security alerts affecting Malta users and devices, escalating to Security Operations
- Follow and improve change, incident and problem management practices
Requirements
What you’ll need- 3–5 years of experience in an IT operations, IT support or systems/network administration role, ideally in a multi-site or international organisation
- Strong working knowledge of Microsoft 365 administration (Entra ID, Exchange Online, SharePoint/OneDrive, Teams) and endpoint management (Intune or equivalent MDM)
- Solid practical networking skills: TCP/IP, DNS, DHCP, VLANs, routing and switching, Wi-Fi design and troubleshooting, firewalls and VPNs
- Hands-on experience with enterprise vendors such as Ubiquiti/UniFi, Cisco Meraki, Fortinet or similar
- Experience administering Windows Server and Linux systems, including backups, patching and monitoring
- Comfortable with hands-on hardware work: racking and stacking, structured cabling, patch panels, UPS and server-room housekeeping
- Competent with endpoint platforms in a mixed estate — Windows and macOS — and with standard helpdesk/ticketing tooling
- Methodical troubleshooter with a strong ownership mentality: you follow issues through to resolution and document what you did
- Strong written and spoken English
- Willing to provide occasional out-of-hours support for planned maintenance, incidents and major company events
- Relevant certifications are nice to have, not required
- Scripting and automation experience (PowerShell, Bash, Python) and exposure to IaC/configuration management are nice to have
- Experience with Cloudflare, Zero Trust, SaaS management and identity automation is nice to have
- Familiarity with NAS/SAN, virtualisation (VMware, Proxmox, Hyper-V) and backup solutions is nice to have
- Experience supporting AV and live-event technology is nice to have
- Awareness of ISO 27001, GDPR and gaming-regulatory requirements is nice to have
- Experience in iGaming, media or events is a plus