Senior Customer Success Manager

Signals

. Drive adoption of Signal AI by understanding customer goals and aligning solutions to strategic priorities .

Posted 9/30/2026full-timeLondon • United KingdomSenior💰 £60,000 - £75,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in enterprise B2B Customer Success with a focus on account management, renewals, and expansion within subscription-based or SaaS business models. Leverages a data-driven approach to enhance customer engagement and success planning while collaborating effectively across teams.

Highest-signal resume keywords

Enterprise B2B Customer SuccessAccount ManagementRenewals and ExpansionData-Driven Customer EngagementSaaS Business Model Experience

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Problem-SolvingCollaborationProactive Risk Management

Industry Keywords

Financial ServicesProfessional ServicesMediaPR & CommunicationsData Analytics

About the role

Key responsibilities & impact

Drive adoption of Signal AI by understanding customer goals and aligning solutions to strategic priorities
Build and execute client plans, monitor progress, and address risks proactively
Contribute to commercial targets through renewals, upsells, and new growth opportunities
Partner with Client Services, Sales, Implementation, and Product to deliver smooth onboarding and a consistent customer lifecycle
Ensure customer configurations and workflows align with Signal AI best practices and capabilities
Deliver ongoing value through regular engagement, insights, and advisory
Prioritize accounts based on risk, opportunity, and strategic importance; execute renewal and expansion motions
Track and interpret adoption trends to guide customer conversations
Share industry knowledge and best practices internally
Anticipate customer needs and collaborate with Customer Support to resolve challenges quickly
Contribute to Customer Success team goals and company growth initiatives
Manage and grow a portfolio of enterprise accounts, reporting to the VP Customer Success

Requirements

What you’ll need

Experience in enterprise B2B Customer Success, working with complex client environments and senior stakeholders
Proven success against revenue targets, including renewals and expansion, with ownership of end-to-end account management
Data-driven approach to customer engagement and success planning
Experience in subscription-based or SaaS business models (preferred)
Strong problem-solving skills and comfort operating in a fast-paced, entrepreneurial environment
Background in one or more relevant industries: Financial Services, Professional Services, Media, PR & Communications, or Data Analytics

Benefits

Comp & perks

£10K–£15K commission
Inclusive environment where every Signaller feels welcomed, valued, and heard
Opportunity to learn, experiment, and grow together
Optional diversity survey participation; refusal does not affect the job application
Future-opportunity consideration for up to 2 years with consent