Signals

Graphics Designer

• Serve as the in-house creative lead and go-to designer for the company
• Design marketing assets including web pages, digital ads, presentations, social media content, and one-pagers
• Support company-wide creative requests, balancing quick-turnaround needs with strategic campaign work
• Coordinate with agencies, engineering, and stakeholders on website operations and visual consistency
• Manage web content changes and CMS systems such as Webflow
• Maintain and evolve brand guidelines covering typography, logo usage, and color systems
• Build and maintain reusable decks, one-pagers, social formats, and email/HTML templates
• Translate cross-team needs into creative briefs and deliver high-quality, on-brand work
• Create and edit video content for marketing campaigns and company communications
• Proactively identify creative-process gaps and build systems enabling non-designers to self-serve

Graphic Designer – Maternity Cover

Customer Success Manager

• Drive adoption of Signal AI by understanding customer goals and aligning solutions to strategic priorities
• Build and execute client plans, monitor progress, and address risks proactively
• Contribute to commercial targets through renewals, upsells, and new growth opportunities
• Partner with Client Services, Sales, Implementation, and Product to deliver smooth onboarding and a consistent customer lifecycle
• Ensure customer configurations and workflows align with Signal AI best practices and capabilities
• Deliver ongoing value through regular engagement, insights, and advisory
• Prioritize accounts based on risk, opportunity, and strategic importance; execute renewal and expansion motions
• Track and interpret adoption trends to guide customer conversations
• Share industry knowledge and best practices internally
• Anticipate customer needs and collaborate with Customer Support to resolve challenges quickly
• Contribute to Customer Success team goals and company growth initiatives
• Manage and grow a portfolio of enterprise accounts, reporting to the VP Customer Success

Senior Customer Success Manager

Content Marketing Manager

• Own the end-to-end strategy and execution of Signal AI's content licensing function
• Lead negotiations with new and existing content providers
• Evaluate and prioritise new content sources based on product roadmap, market gaps, and revenue impact
• Build and maintain relationships with publishing partners
• Design and scale licensing workflows from source evaluation through ingestion, legal review, and contract management
• Ensure content licensing aligns with contractual terms, regulatory requirements, and compliance standards
• Develop metrics and dashboards tracking content portfolio health, licensing costs, and ROI
• Partner with product and data ingestion teams to translate licensing constraints into technical requirements
• Define content requirements for new products and features
• Lead cross-functional initiatives to resolve licensing bottlenecks and improve time-to-market
• Collaborate with the Product Team on pricing, packaging, and customer enablement for new content offerings
• Communicate content capabilities and updates to sales, customer success, and product teams
• Influence how content is packaged and positioned for customers

Graphic Designer – Maternity Cover

Senior Customer Success Manager

Head of Content Licensing