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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in B2B collections, credit risk analysis, and accounts receivable management while ensuring compliance with internal and external audit controls. Proven ability to enhance cash collection efficiency and deliver exceptional customer service.
Highest-signal resume keywords
B2B Collections ExperienceCredit Risk AnalysisAccounts Receivable ManagementLeadership and Team BuildingData Analysis and Reporting
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Cash Collection EfficiencyBad Debt CalculationsAccounting PrinciplesProcess AnalysisCollection Policy Development
Soft Skills
Excellent CommunicationInterpersonal SkillsProblem SolvingOrganizational SkillsAbility to Prioritize
Tools & Technologies
Microsoft Office SuiteExcel
Industry Keywords
Customer ServiceAudit ControlsPerformance ManagementTransaction Process ImprovementAuthority Matrix
About the role
Key responsibilities & impact- Explore ways to improve cash collection efficiency
- Ensure collection strategies and policies are followed to reduce past due balance and risk exposure for all regions under FSC Team
- Promote and provide exceptional customer service
- Conduct data and process analysis and prepare collection reports for month/quarter end
- Achieve and maintain high levels of customer service and satisfaction
- Perform and review bad debt calculations
- Develop and implement collections policies to maintain current accounts receivable and minimize bad debt write-offs
- Engage directly with customer contacts to resolve collections issues
- Perform credit risk analysis and collaborate with sales and operations to minimize credit risk
- Collaborate with management regarding the accounts receivable process and subledger status, especially for key customer accounts
- Continuously improve transaction processes through standardization, quality improvement, and cost-reduction initiatives
- Ensure internal and external audit controls are followed
- Ensure functions are performed efficiently and take corrective action for poor performance
- Determine Authority Matrix interpretation and obtain leadership clarification where needed
- Assist with accounts receivable closing for the assigned portfolio of accounts/regions
- Coach employees, provide performance feedback, and create development opportunities
- Manage and deploy resources effectively and efficiently to deliver services
Requirements
What you’ll need- Bachelor’s degree; supplemented by minimum of 3-5 years of related experience, or an equivalent combination of education, training, and experience
- Prior experience in B2B collections and global collections preferred
- Excellent communication and interpersonal skills
- Strong computer skills/competence in Excel
- Strong problem solving and attending to details
- Strong organizational and interpersonal skills
- Strong leadership and team building skills
- Ability to prioritize and handle multiple tasks
- Microsoft Office suite knowledge, particularly Excel
- Ability to meet goals and deadlines in a fast-paced, performance-driven environment
- Understanding and ability to apply accounting principles
Benefits
Comp & perks- Medical/prescription drug, dental, and vision Insurance
- Health Savings Account
- Flexible Spending Accounts
- Life Insurance
- Disability Insurance
- 401(k)
- Critical Illness, Hospital Indemnity and Accident Insurance
- Identity Theft and Legal Services
- Paid time off
- Paid Maternity Leave
- Tuition reimbursement
- Training and Development
- Employee Assistance Program (EAP) & Perks
- Volunteer and community-giving opportunities
- Professional development resources