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District Manager
Signet Jewelers. Lead and directly supervise multiple store managers across a district of 8–16 stores .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong leadership and management capabilities in multi-site operations, focusing on team development, performance monitoring, and compliance with company standards. Proficient in operational and financial reporting, with a commitment to fostering a diverse and inclusive workplace culture.
Highest-signal resume keywords
Multi-Site Business Operations ExperienceTeam Development and CoachingOperational and Financial ReportingAdvanced Proficiency in MS OfficeDiamond Council of America (DCA) Certification
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Management ExperiencePerformance MonitoringData InterpretationRecruitment and HiringTraining and Development
Soft Skills
Interpersonal SkillsProblem-Solving SkillsConflict-Management SkillsCommunication Skills
Tools & Technologies
ReflexisWorkdayVoice of Customer
Certifications & Qualifications
Bachelor’s DegreeValid Driver’s LicenseDiamond Council of America (DCA) Certification
Industry Keywords
Diversity and InclusionComplianceCustomer ExperienceSuccession PlanningOperational Strategies
About the role
Key responsibilities & impact- Lead and directly supervise multiple store managers across a district of 8–16 stores
- Communicate performance expectations and monitor team progress and learning
- Provide leadership, guidance and coaching to district team members
- Conduct regular store site visits to supervise, ensure communication and monitor operations
- Assess talent needs and create action plans to develop or recruit staff
- Ensure employee data accuracy and compelling onboarding experiences
- Ensure completion of required training and education and compliance with risk-management initiatives
- Recruit, hire, evaluate, train, develop and retain productive teams
- Drive technology adoption and monitor execution of communication vehicles such as Voice of Customer
- Build future leadership pipelines through coaching and succession planning
- Maintain diversity, equity and inclusion initiatives and company culture
- Ensure team member and customer experience and regulatory/company compliance
- Plan and implement strategies and action plans using operational and financial reporting
- Serve as advisor, subject matter expert and brand ambassador
- Collaborate with Store Support Center representatives and Signet district managers
- Promote brand, culture and performance expectations
- Set goals, validate store execution and identify improvement opportunities
- Coach store managers and team members to address operational and team issues
- Participate in resolving customer and team-member complaints and T.I.P.S. calls
- Collaborate with internal legal counsel on legal and litigation issues
- Monitor operating and financial results against plans and budgets
- Provide input into sales, profit and capital-budget planning
- Identify trends, competitive threats and opportunities
- Perform additional duties and projects as assigned
- Maintain consistent regular scheduled attendance
Requirements
What you’ll need- Bachelor’s Degree required or comparable job experience
- At least 5 years relevant experience
- Multi-site business operations experience
- Recent 2+ years’ experience managing a multi-site team
- Minimum 4 years’ management experience leading a department, including hiring, developing, motivating, and directing people
- Valid Driver’s License and proof of insurability
- Ability to lead others to implement strategies and processes
- Ability to understand operational and financial reports and interpret data to create improvement plans
- Advanced proficiency in MS Office and related business, technology, and communication tools
- Advanced presentation skills for in-person and virtual training, development and engagement
- Strong interpersonal, problem-solving and conflict-management skills
- Ability to communicate via email, social media, video conference, telephone and text
- Ability to travel up to 80% of the time for business purposes
- Availability on call 24 hours a day, seven days a week
- Ability to work independently and with teams
- Ability to maintain confidentiality
- Bilingual skills are a plus
- Familiarity with Reflexis and Workday preferred
- Diamond Council of America (DCA) certification preferred
Benefits
Comp & perks- Great Place to Work-Certified™ employer
- Innovation, training and resources for jewelry consultants
- Training and education opportunities
- Leadership development and succession planning opportunities
- Flexible working style
- Professional development through coaching, skill development and training