Signet Jewelers

Customer Success Manager

• Implement CRM strategy, governance, and operational frameworks for email and SMS across multiple Signet brands
• Lead projects involving list growth, list hygiene, channel compliance, new opportunities, AI advancements, and channel best practices
• Define strategic guidance, technical updates, operational structure, best practices, and cross-functional coordination before handoff to brand teams
• Complete briefs, lead project timelines, and launch emails as appropriate
• Provide strategic guidance, shared learnings, performance insights, and operational support across brands
• Advise on execution feasibility during campaign strategy planning
• Create, distribute, and clarify briefs; provide creative feedback; conduct quality assurance and testing; and build emails when applicable
• Partner with IT, MarTech, CRM brand teams, and external vendors
• Represent CRM business needs in technology, platform, data, integration, and vendor discussions
• Monitor performance and inform strategic direction based on results
• Report to the Senior Director, CRM Strategic Operations and Enablement

Manager, CRM Operations and Enablement

Ecommerce

• Research, plan, create, build, and launch content on Kay and Kay Outlet websites to encourage browsing, searching, discovery, and conversion
• Ensure content and products marketed across digital marketing channels are cohesive and omnichannel
• Manage, update, and create organic website content to improve Google search rankings
• Partner with the SEO Manager and Search Agency to optimize content based on changing Google Core Web Vitals benchmarks
• Govern third-party marketing tools including BazaarVoice, Medallia, SYTE, Fanreel, Narvar, Tangiblee, Segoma, Decibel, and GroupBy
• Collaborate with the eMerchandising team to create product categories, enhance online search results, and launch new brands and collections
• Perform regular website audits and ensure websites function properly each day
• Escalate and submit tickets for website issues
• Participate in release and general UAT testing and approve new or enhanced functionality
• Work with Creative Services to develop customer-focused, competitive content following brand guidelines
• Evaluate the impact of website content and product assortments to improve customer experience
• Use data insights for future planning and content development
• Collaborate with Marketing, User Experience, Digital Marketing, Social Media, Creative Services, eMerchandising, SEO, and Search Agency teams

eCommerce Content Specialist

Analyst

• Develop and automate pricing analysis across the product lifecycle by brand, channel, product category, and market.
• Source and analyze data on initial market price, promotions/discounts, and clearance.
• Aggregate findings and provide executive-level visualizations to drive incremental sales and margin while maintaining the brand’s value proposition.
• Build and utilize internal pricing and promotion models to optimize discount spend.
• Leverage competitor and commodity data to stay ahead of pricing trends.
• Ensure Signet is compliant while optimizing time on sale.
• Collaborate cross-functionally to incorporate consumer shopping behaviors, customer segmentation, product category strategies, and other business drivers into pricing strategies.
• Advise Consumer Data & Loyalty teams on pricing and promotion opportunities to drive targeted marketing, maximize top-line revenues, and yield high net profits.
• Promote, educate, and facilitate profitable revenue growth across Signet.
• Participate in key initiatives as the lead technical resource within the Pricing and Promotions team, providing subject matter expertise on data and functionality requirements.
• Perform additional duties and projects as assigned.

Pricing and Promotions Analyst

Data Analyst

• Analyze and report on inventory balances, inventory reserves, gross margin, and COGS
• Prepare monthly, quarterly, and ad-hoc financial reports
• Assist with month-end close, journal entries, account reconciliations, and variance analyses
• Support forecasting, budgeting, and variance analysis
• Develop and maintain dashboards, reports, and KPIs
• Collaborate with operations teams to resolve physical inventory discrepancies
• Analyze inventory transactions, roll-forwards, cost variances, and obsolescence reserves
• Partner with supply chain and operations teams on COGS reporting and inventory valuation
• Provide insights on inventory turnover, shrinkage, and operational inefficiencies
• Maintain pricing grids and costing data infrastructure
• Develop advanced SQL queries and data pipelines across multiple systems
• Build analytical models and improve automation and reporting standardization
• Identify and implement financial process improvements
• Support workflow and tool design for inventory management and financial reporting
• Partner with supply chain, operations, accounting, IT, and ERP teams
• Prepare audit documentation and support SOX compliance

Senior Data Analyst, Finance

• Report and analyze web-store metrics
• Develop brand-level plans and forecasts for sales and margin at daily, weekly, monthly, and annual levels
• Present plans and forecasts to management
• Facilitate reporting to track performance against expectations
• Analyze historical data and current trends to identify sales and margin risks and opportunities
• Recommend solutions and alternatives to management
• Complete ad hoc and deep-dive assignments
• Drive the banner promotional cadence
• Analyze sitewide events, external marketing campaign strategies, and promotional tests
• Recommend ways to maximize promotional-calendar effectiveness and drive traffic across customer channels and site touchpoints
• Review promotional collateral for merchandise specifications and legal requirements
• Partner with Connected Commerce, Marketing, Store Operations, Merchandising, and MPI on discounting protocols
• Partner with Finance on weekly, monthly, and quarterly reporting for senior management meetings and presentations

Planner Merchandise, eCommerce

Auditor

• Execute process, operational, and integrated audits and special projects
• Analyze and evaluate risks and controls supporting business operations, systems, and processes
• Develop risk-based audit approaches, plan audits, conduct fieldwork, and report audit work
• Evaluate key risks, establish audit objectives, and develop audit programs
• Document and flowchart processes, complete walkthroughs and design assessments, and test control effectiveness
• Participate in advisory projects related to system, process, and strategic initiative implementations
• Identify control deficiencies, trends, root causes, and remediation opportunities
• Prepare audit findings and collaborate with management on corrective actions and process improvements
• Present findings and recommendations to management and obtain agreement on remediation
• Perform follow-up on management action plans
• Participate in onboarding activities and assist with department audit training
• Help develop and implement department policies and procedures
• Stay current on best practices, professional standards, regulatory initiatives, accounting and retail industry trends, and threats
• Assist with development of the annual audit plan
• Support or lead data analytics projects, continuous monitoring, and automation opportunities
• Create data analytics, interpret results, identify trends and root causes, and recommend remediation
• Provide consultative input on major strategic change initiatives

Senior Internal Auditor

Business Analyst

• Compile, cleanse, and validate business data to ensure accuracy and reliability for reporting and analysis
• Develop and maintain reports, scorecards, and dashboards that provide visibility into business performance and key trends
• Partner with cross-functional stakeholders to understand business needs and translate them into actionable reporting and analytics
• Analyze data and communicate findings in a clear, concise manner to support informed decision-making
• Identify opportunities for process improvements, reporting enhancements, and automation to increase efficiency
• Support analytical initiatives focused on product attributes, vendor performance, chargeback reporting, and operational metrics across the organization

Business Analyst – Sourcing

Software Engineer

• Design, develop, maintain, troubleshoot, and modernize enterprise applications supporting critical business operations
• Develop, enhance, maintain, and troubleshoot applications using Oracle Forms, PL/SQL, SQL, Shell scripting, and Java
• Analyze legacy applications and complex business and technical processes
• Perform application enhancements, bug fixes, production support, and technical troubleshooting
• Develop and optimize Oracle SQL queries, stored procedures, functions, packages, triggers, and database processes
• Maintain and enhance Oracle Forms applications and related components
• Develop and maintain Unix/Linux Shell scripts for application processing, data movement, scheduling, and operational activities
• Develop or maintain Java-based components and integrations
• Analyze application performance and identify optimization opportunities
• Troubleshoot issues across application, database, middleware, and batch-processing layers
• Participate in requirements analysis, technical design, development, testing, implementation, and production support
• Support application integrations with other enterprise systems
• Analyze legacy functionality and identify opportunities for modernization, simplification, and decommissioning
• Assist in migrating legacy functionality to modern platforms and technologies
• Document legacy functionality before modernization or retirement
• Review code and determine dependencies, business rules, interfaces, and downstream impacts
• Develop technical, design, support, and implementation documentation
• Participate in code reviews and ensure adherence to development standards
• Collaborate with Business Analysts, Product Owners, QA, Infrastructure, Database, and other technology teams
• Support SIT, UAT, production deployments, and post-production validation
• Participate in production support and incident resolution
• Provide technical estimates and contribute to project planning
• Mentor junior developers and provide technical guidance

Senior Application Developer

Operations

• Automate cloud infrastructure tasks using AWS Cloud Development Kit (CDK)
• Monitor and maintain cloud environments for high availability and performance
• Implement and manage CI/CD pipelines for cloud deployments using GitHub Actions
• Build and integrate basic AI-agentic workflows, including agent-assisted runbooks, automated remediation, and operational tooling
• Collaborate with development teams to align cloud solutions with business requirements
• Troubleshoot and resolve cloud infrastructure issues
• Support automation and undifferentiated functionality across AWS accounts
• Perform additional duties and projects as assigned
• Maintain consistent regular scheduled attendance

Cloud Ops Engineer II

Manager

• Lead and directly supervise multiple store managers across a district of 8–16 stores
• Communicate performance expectations and monitor team progress and learning
• Provide leadership, guidance and coaching to district team members
• Conduct regular store site visits to supervise, ensure communication and monitor operations
• Assess talent needs and create action plans to develop or recruit staff
• Ensure employee data accuracy and compelling onboarding experiences
• Ensure completion of required training and education and compliance with risk-management initiatives
• Recruit, hire, evaluate, train, develop and retain productive teams
• Drive technology adoption and monitor execution of communication vehicles such as Voice of Customer
• Build future leadership pipelines through coaching and succession planning
• Maintain diversity, equity and inclusion initiatives and company culture
• Ensure team member and customer experience and regulatory/company compliance
• Plan and implement strategies and action plans using operational and financial reporting
• Serve as advisor, subject matter expert and brand ambassador
• Collaborate with Store Support Center representatives and Signet district managers
• Promote brand, culture and performance expectations
• Set goals, validate store execution and identify improvement opportunities
• Coach store managers and team members to address operational and team issues
• Participate in resolving customer and team-member complaints and T.I.P.S. calls
• Collaborate with internal legal counsel on legal and litigation issues
• Monitor operating and financial results against plans and budgets
• Provide input into sales, profit and capital-budget planning
• Identify trends, competitive threats and opportunities
• Perform additional duties and projects as assigned
• Maintain consistent regular scheduled attendance