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District Manager
Signet Jewelers. Select and directly supervise multiple store managers across a district of 8–16 stores .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong leadership and management capabilities in multi-site operations, focusing on talent development, team engagement, and compliance with company standards. Proficient in analyzing operational and financial data to drive performance improvements and enhance customer experiences.
Highest-signal resume keywords
Multi-Site Business Operations ExperienceTeam Leadership and DevelopmentOperational and Financial ReportingAdvanced Proficiency in MS OfficeBilingual Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Management ExperienceTalent DevelopmentPerformance MonitoringData InterpretationTraining and OnboardingConflict ManagementCustomer Experience ManagementRegulatory ComplianceCoaching and MentoringStrategic Planning
Soft Skills
Interpersonal SkillsProblem-Solving SkillsCommunication SkillsFlexibilityConfidentiality
Tools & Technologies
MS OfficeReflexisWorkdayVoice of CustomerVideo Conference Tools
Certifications & Qualifications
Bachelor’s DegreeDiamond Council of America (DCA) Certification
Industry Keywords
Diversity and InclusionSuccession PlanningEmployee EngagementRisk ManagementOperational Consistency
About the role
Key responsibilities & impact- Select and directly supervise multiple store managers across a district of 8–16 stores
- Communicate performance expectations and monitor team progress, learning, and performance
- Provide leadership, guidance, coaching, and skill development for district team members
- Conduct regular site visits to supervise, ensure communication, monitor operations, and ensure consistency with company values and objectives
- Assess talent needs and create action plans to develop or recruit talent
- Ensure accurate employee data and compelling onboarding and training plans
- Ensure completion of required training and education and compliance with risk-management initiatives
- Recruit, hire, evaluate, train, develop, and retain productive and engaged teams
- Drive technology adoption and monitor communication vehicles such as Voice of Customer
- Build a bench of future leaders through coaching, leadership development, growth, and succession planning
- Maintain diversity, equity, inclusion initiatives and culture
- Ensure superior team member and customer experiences while maintaining regulatory and company compliance
- Implement policies, procedures, initiatives, and action plans to maximize returns and productivity
- Advise the district and business areas as a subject matter expert and brand ambassador
- Collaborate with Store Support Center representatives and Signet district managers
- Promote corporate expectations for brand, culture, and performance
- Visit stores to validate procedures, initiatives, policies, brand image, and standards
- Set goals, identify successes and improvement opportunities, and coach store managers and team members
- Participate in resolving customer and team member complaints and T.I.P.S. calls
- Collaborate with internal legal counsel on legal and litigation issues
- Monitor operating and financial results against plans and budgets
- Provide input into sales, profit, and capital budget planning
- Identify competitive trends and opportunities and implement initiatives to change behaviors and produce results
- Perform additional duties and projects as assigned
- Maintain consistent regular scheduled attendance
Requirements
What you’ll need- Bachelor’s Degree required or comparable job experience
- Valid Driver’s License and proof of insurability
- At least 5 years relevant experience
- Multi-site business operations experience
- Recent 2+ years’ experience managing a multi-site team
- Minimum 4 years’ management experience leading a department, including hiring, developing, motivating, and directing people
- Ability to lead others to implement strategies and processes to accomplish business results
- Ability to understand operational and financial reports and interpret data to create improvement plans
- Advanced proficiency in MS Office and related business, technology, and communication tools
- Advanced presentation skills for training, developing, and engaging direct reports in person and virtually
- Strong interpersonal, problem-solving, and conflict-management skills
- Ability to communicate professionally via email, social media, video conference, telephone, and text
- Willingness and ability to travel up to 80% of the time for business purposes
- Flexibility and ability to work independently and with teams
- Ability to maintain confidentiality
- Familiarity with Reflexis and Workday preferred
- Bilingual skills are a plus
- Preference given to candidates with Diamond Council of America (DCA) certification