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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in chargeback analysis and fraud prevention within the payments market, with advanced proficiency in Excel and G-Suite. Capable of effectively communicating with diverse stakeholders while maintaining confidentiality and adhering to security policies.
Highest-signal resume keywords
Chargeback AnalysisFraud PreventionPayment OperationsAdvanced Excel SkillsBilingual in Portuguese and English
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Chargeback ValidationFraud InvestigationData AnalysisMerchant Reimbursement ProcessingTerms of Service ApplicationEvidence GatheringPolicy Compliance ReviewQuality AssuranceData CleansingMacro Building
Soft Skills
Problem-SolvingChange ManagementAttention to DetailCollaborationAdaptability
Tools & Technologies
G-SuiteExcelPayment ProcessorsData Sources
Industry Keywords
Card Network RegulationsVisaMastercardAmerican ExpressDiscoverNorth America PaymentsEMEA PaymentsLatAm Payments
About the role
Key responsibilities & impact- Review, validate, and reconcile chargeback files and reports from multiple payment processors
- Conduct research and analysis on credit card chargebacks to investigate criminal or buyer fraud
- Review and process merchant reimbursement requests according to coverage policies
- Determine liability on chargeback cases, identify friendly fraud, and dispute cases to recover funds
- Apply Terms of Service and merchant-specific eligibility rules to process claims accurately
- Gather evidence from internal and third-party data sources
- Support onboarding by reviewing merchant policies and account configurations
- Conduct performance reviews of merchant accounts for policy compliance
- Communicate with customers, banks, processors, and internal and external stakeholders
- Identify and report issues impacting the department
- Complete quality assurance and administrative tasks after upskilling
- Collaborate with Customer Success, Product, and Finance teams
Requirements
What you’ll need- Fluent in Portuguese and English
- Minimum of 2 years of experience in chargeback analysis, fraud prevention, or payment operations within the North America, EMEA or LatAm payments market
- Experience working with payment processors in North America, EMEA, or LatAm
- Knowledge of card network regulations (Visa, Mastercard, American Express, and Discover) for both merchants and consumers
- Strong problem-solving, change management, and analytical skills
- High level of computer proficiency across multiple systems
- Advanced knowledge of G-Suite and strong research skills
- Willingness to adapt to a constantly changing, customer-focused environment while adhering to Signifyd’s Security and Privacy policies
- Ability to maintain confidentiality and exercise discretion with sensitive information
- Advanced Excel skills, including pivot tables, XLOOKUP/VLOOKUP, INDEX/MATCH, conditional logic, data cleansing, and building or maintaining macros
- Exceptional attention to detail
- Ability to collaborate effectively within a team and independently
Benefits
Comp & perks- Inclusive interview experience
- Reasonable accommodations during the hiring process
- Opportunities for growth, learning, and leadership