Chargebacks Analyst

Signify

. Work independently and with the team to achieve department goals .

Posted 11/2/2026full-timeRemote • MexicoJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in chargeback analysis and fraud prevention within the payments market, with strong analytical skills and advanced proficiency in Excel. Capable of collaborating effectively with cross-functional teams while maintaining compliance with security and privacy policies.

Highest-signal resume keywords

Chargeback AnalysisFraud PreventionPayment OperationsAdvanced Excel SkillsBilingual in Spanish and English

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Chargeback AnalysisFraud PreventionPayment OperationsAdvanced Excel SkillsSQLData CleansingDashboard DesignKnowledge of Card Network RegulationsResearch SkillsMerchant Onboarding

Soft Skills

Problem-SolvingAttention to DetailTeam-Player MentalityProactive AttitudeChange Management

Tools & Technologies

G-SuiteShopifyStripePayPalAdyenBraintreeLooker

Industry Keywords

North America Payments MarketEMEA Payments MarketLatAm Payments MarketMerchant ReimbursementCustomer Service

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Work independently and with the team to achieve department goals
Review, validate, and reconcile chargeback files and reports from multiple payment processors
Ensure every dispute is captured, mapped, and processed accurately
Research and analyze credit card chargebacks for criminal or buyer fraud
Review and process merchant reimbursement requests according to coverage policies
Determine liability accurately, identify friendly fraud, and dispute cases to recover funds
Apply Signifyd’s Terms of Service and merchant-specific eligibility rules
Gather internal and third-party evidence to validate transactions
Support new-merchant onboarding, policy review, and account configuration
Review merchant-account performance for ongoing policy compliance
Communicate with customers, banks, processors, and internal and external stakeholders
Identify and report issues affecting the department
Complete quality assurance and administrative tasks after upskilling
Collaborate with Customer Success, Product, and Finance teams

Requirements

What you’ll need

Fluent in Spanish and English
Minimum of 2 years of experience in chargeback analysis, fraud prevention, or payment operations within the North America, EMEA or LatAm payments market
Experience working with payment processors in North America, EMEA, or LatAm
Knowledge of card network regulations for Visa, Mastercard, American Express, and Discover for both merchants and consumers
Strong problem-solving, change management, and analytical skills
High level of computer proficiency across multiple systems
Advanced knowledge of G-Suite and strong research skills
Willingness to adapt to a constantly changing, customer-focused environment while maintaining strict adherence to Signifyd’s Security and Privacy policies
Ability to maintain confidentiality and exercise discretion with sensitive information
Advanced Excel skills, including pivot tables, XLOOKUP/VLOOKUP, INDEX/MATCH, conditional logic, data cleansing, and building or maintaining macros
Exceptional attention to detail
Team-player mentality and proactive attitude, with the ability to collaborate effectively within a team and independently
Experience in customer service, including direct interaction with merchants and end customers (highly desired)
Experience in onboarding merchants and supporting account configuration and setup (highly desired)
Experience using payment platforms or processors such as Shopify, Stripe, PayPal, Adyen, or Braintree (highly desired)
Knowledge and experience using SQL and designing dashboards in Looker (highly desired)
Fluent in Portuguese (highly desired)

Benefits

Comp & perks

Health, Dental & Vision Insurance
Life Insurance of 24 months salary
Annual Performance Bonus
Christmas Bonus of 1 Month’s Salary
Food Vouchers
Stock Options
Paid Parental Leave
Flexible Work Arrangements
Telework Stipend for Home Internet
12 Paid Vacation Days with 85% Vacation Premiums
Paid Holidays
Company Social Events
Signifyd Swag
Dedicated learning budget through Learnerbly
On-Demand Therapy for all employees & their dependents
Reasonable accommodations during the hiring process