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Signify

Customer Success Manager, Mid-Market

Signify

. Drive scalable customer success initiatives across a pooled book of business, achieving targets for upsells, onboarding, and retention.

Posted 11/12/2026full-timeRemote • United StatesJunior💰 $70,000 - $85,000 per yearWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in driving customer success initiatives, managing a high volume of accounts, and leveraging data analysis to optimize client engagement and retention. Proficient in delivering training and support while collaborating with cross-functional teams to achieve strategic business objectives.

Highest-signal resume keywords
Customer Success ManagementData AnalysisSalesforce ProficiencyAccount ManagementCommunication Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Data AnalysisCustomer Success ManagementAccount ManagementUpselling StrategiesOnboarding Processes
Soft Skills
Time ManagementOrganizational SkillsProblem-SolvingPresentation SkillsInterpersonal Skills
Tools & Technologies
SalesforceGoogle SuiteLookerZoomAI Tools
Industry Keywords
Customer RetentionMid-Market SegmentClient EngagementCross-Functional CollaborationCustomer Health Metrics

Tech Stack

Tools & technologies
SFDC

About the role

Key responsibilities & impact
  • Drive scalable customer success initiatives across a pooled book of business, achieving targets for upsells, onboarding, and retention.
  • Manage engagements with an average of ~30 accounts at any one time.
  • Identify and execute upsell opportunities within the Mid-Market segment by leveraging Scaled Customer Success strategies.
  • Analyze client data to identify optimization opportunities and mitigate risks for at-risk merchants.
  • Collaborate with the implementation team to lead new merchant onboarding.
  • Deliver initial product training and high-level guidance for inbound customer inquiries, escalating to specialized teams.
  • Monitor customer health and adoption metrics to identify opportunities and risks.
  • Engage merchants via phone, Zoom, and email to track progress and support their goals.
  • Partner with Technical Support, Risk Intelligence, Data Science, Sales, Implementation, and other cross-functional teams.
  • Conduct data analysis using AI, Looker, SFDC, and Google Suite.
  • Develop and deliver business reviews covering successes, revenue growth opportunities, and strategic recommendations.
  • Provide comprehensive customer support aligned with merchants' needs.

Requirements

What you’ll need
  • 1-3 years of experience in a customer-facing role such as Customer Success, Account Management, or Sales.
  • Experience specifically managing a high volume of accounts in a scaled (1:Many) customer success model is highly preferred.
  • Excellent verbal and written communication, and presentation skills, with a demonstrated comfort and preference for phone-based client interactions.
  • Proven ability to analyze complex challenges, develop actionable strategies, and effectively lead teams to accomplish key objectives.
  • Exceptional time management and prioritization skills, capable of effectively managing the diverse needs of a large customer base.
  • A highly motivated, resourceful, and detail-oriented individual with strong organizational skills.
  • A self-driven individual who thrives in the face of ambiguity within a fast-paced, deadline-oriented setting.
  • Proficiency with Salesforce is advantageous.
  • Bachelor's degree required.
  • Occasional work outside typical business hours, including holidays, may be needed.

Benefits

Comp & perks
  • Discretionary Time Off Policy (Unlimited!)
  • 401K Match
  • Stock Options
  • Annual Performance Bonus or Commissions
  • Paid Parental Leave (12 weeks)
  • On-Demand Therapy for all employees & their dependents
  • Dedicated learning budget through Learnerbly
  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • Flexible Spending Account (FSA)
  • Short Term and Long Term Disability Insurance
  • Life Insurance
  • Company Social Events
  • Signifyd Swag
  • Commission accelerators and additional variable compensation may apply