Senior Technical Account Manager

Signify

. Integrate merchants using customized OMS/eCommerce API integrations and platforms including VTEX, Shopify, Magento, BigCommerce, and NetSuite .

Posted 11/2/2026full-timeRemote • MexicoSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in API integrations and eCommerce platforms, with a strong focus on customer experience and technical support. Proficient in managing integration milestones and collaborating cross-functionally to enhance service delivery.

Highest-signal resume keywords

API IntegrationSaaS SolutionsJSON ProficiencyE-Commerce ExperienceFluent English And Spanish

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

API TerminologyPythonPHPJSONSQLPostmanLookerSalesforceWebhooksListeners

Soft Skills

Excellent Written CommunicationDetail-OrientedHighly OrganizedResourcefulSelf-Starter

Tools & Technologies

PostmanSalesforceLookerGitHub

Industry Keywords

E-CommerceFinancial SystemsPayment SystemsFraud Mitigation

Tech Stack

Tools & technologies

MagentoPHPPythonSQL

About the role

Key responsibilities & impact

Integrate merchants using customized OMS/eCommerce API integrations and platforms including VTEX, Shopify, Magento, BigCommerce, and NetSuite
Interface with and assist customer-employed System Integrators and coordinate with internal teams on implementation support
Work cross-functionally with product, risk, marketing, and engineering to improve customer experience
Escalate unresolved customer issues to Billing, Claims, Chargebacks, Implementations, Customer Success, Product, and Engineering teams
Research and troubleshoot customer inquiries using appropriate technology and resources
Document and share best practices for internal use
Partner with Customer Success as the primary technical contact
Communicate integration status to client stakeholders and document milestone progress
Apply Signifyd’s implementation methods and current best practices
Maintain an organized onboarding and support ticket portfolio with transparent CRM updates
Own delivery of integration milestones, including bespoke requirements, success criteria, and timelines
Provide product feedback and guidance based on user needs
Provide Signifyd Console training to merchants when responsible
Become a subject matter expert and contribute knowledge across the business
Embody Signifyd values, serve as a role model, and support onboarding of new team members

Requirements

What you’ll need

A clear understanding of API terminology (e.g., GET, POST, PUT, JSON, Webhook, Listeners) and tools (e.g., Postman, Github)
Experience with JSON, Python, APIs, PHP, and/or other web, programming, scripting tools
Proficiency with reporting tools (Looker), troubleshooting tools (Postman, SQL) and management tools (Salesforce)
6 years of technical experience with SaaS solutions
Ability to examine complex situations, develop associated action plans, and guide peers towards achieving key goals
Demonstrated passion for e-commerce or technology services
Excellent written communication and presentation skills
Timely responses to external and internal stakeholders
Resourceful, detail-oriented when needed, highly organized, and creative
Self-starter who thrives under ambiguity in a fast-paced, deadline-oriented environment
Ability to lead conversations with executive stakeholders
Fluent English and Spanish
Background in eCommerce, financial/payment systems, and/or fraud mitigation is desirable
Portuguese language proficiency is desired
Resume must be submitted in English

Benefits

Comp & perks

Health, Dental & Vision Insurance
Life Insurance of 24 months salary
Annual Performance Bonus
Christmas Bonus of 1 Month’s Salary
Food Vouchers
Stock Options
Paid Parental Leave
Flexible Work Arrangements
Telework Stipend for Home Internet
12 Paid Vacation Days with 85% Vacation Premiums
Paid Holidays
Company Social Events
Signifyd Swag
Dedicated learning budget through Learnerbly
On-Demand Therapy for all employees & their dependents