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Strategic Customer Success Manager
Signify. Own the end-to-end relationship for a portfolio of 8–10 strategic enterprise merchants, with accountability for profitability, net revenue retention, and expansion .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in enterprise customer success and account management, with a strong focus on renewals, expansion deals, and strategic account planning. Proficient in leveraging data analytics and insights to drive customer performance and engagement.
Highest-signal resume keywords
Enterprise Customer SuccessMEDDICC MethodologyValue-Based SellingSalesforce ProficiencyFraud Prevention Knowledge
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Account ManagementRenewal ManagementCustom Pricing ProposalsAnalytical SkillsData-Driven Insights
Soft Skills
Influencing ExecutivesPresentation SkillsCommunication Skills
Tools & Technologies
SalesforceLookerBusiness Intelligence Tools
Industry Keywords
E-CommercePayments EcosystemFraud TrendsMulti-Threaded Sales CyclesCustomer Success
About the role
Key responsibilities & impact- Own the end-to-end relationship for a portfolio of 8–10 strategic enterprise merchants, with accountability for profitability, net revenue retention, and expansion
- Build and execute strategic account plans mapping customer business units and executive stakeholders to Signifyd's solutions
- Develop multi-threaded relationships across e-commerce, payments, fraud, returns, and treasury buying centers
- Lead executive business reviews and high-stakes conversations, positioning Signifyd's ROI and value
- Own complex renewal and upsell cycles, including custom pricing proposals and business cases
- Identify, qualify, and advance expansion opportunities using MEDDICC and value-based selling; maintain Salesforce and accurate forecasts
- Engage Signifyd executives to strengthen partnerships and move key deals forward
- Provide customer performance reporting, explain results, surface risks, and tell compelling data-driven stories
- Understand merchants' technical environments and their effect on Signifyd's performance
- Coordinate cross-functional teams to resolve escalations and deliver complex customer initiatives
- Bring customer feedback to Product and leadership
- Grow expertise and share knowledge with the broader Customer Success team
Requirements
What you’ll need- 7+ years of experience in enterprise customer success, account management, or a related commercial role with large, complex customers
- Proven track record of owning renewals and closing expansion deals, with experience navigating multi-threaded sales cycles
- Strong working knowledge of MEDDICC and value-based selling
- Confidence engaging and influencing VP- and C-level executives, including in high-pressure situations
- Ability to build custom pricing proposals and ROI-based business cases
- Solid understanding of fraud trends and the payments ecosystem (gateways, PSPs, card networks, authorization and settlement)
- Strong analytical skills, with the ability to turn data into clear, actionable insights
- Comfort explaining machine learning and data science concepts to non-technical audiences
- Proficiency with Salesforce and business intelligence tools
- Excellent written, verbal, and presentation skills
- Ability to travel to customer sites and industry events as needed (up to 30%)
- Experience at a fraud prevention, payments, or e-commerce technology company
- Hands-on experience with Looker or a similar BI tool
- Familiarity with e-commerce platforms, order management systems, and payment gateway integrations
- Experience managing global or multi-region customer relationships
Benefits
Comp & perks- Discretionary Time Off Policy (Unlimited!)
- 401K Match
- Stock Options
- Annual Performance Bonus or Commissions
- Paid Parental Leave (12 weeks)
- On-Demand Therapy for all employees & their dependents
- Dedicated learning budget through Learnerbly
- Health Insurance
- Dental Insurance
- Vision Insurance
- Flexible Spending Account (FSA)
- Short Term and Long Term Disability Insurance
- Life Insurance
- Company Social Events
- Signifyd Swag