Customer Support Specialist

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. Answer customer calls, emails, and chats quickly and in a friendly way .

Posted 10/13/2026full-timeAustin • Texas • United StatesJuniorMid-Level💰 $45,000 - $55,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer support capabilities with a focus on troubleshooting, effective communication, and problem resolution. Proficient in using CRM tools like HubSpot and adept at managing customer interactions in a fast-paced environment.

Highest-signal resume keywords

Customer Support ExperienceTroubleshooting SkillsClear CommunicationHubSpot ProficiencyAttention to Detail

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

TroubleshootingCall RoutingTechnical ExplanationCustomer Interaction LoggingIssue EscalationSupport DocumentationProblem IdentificationSaaS SupportBilling Inquiry HandlingA2P 10DLC Knowledge

Soft Skills

EmpathyPatienceCollaborationOrganizationSelf-Starter

Tools & Technologies

HubSpotAircallSlack

Industry Keywords

Customer ServiceHome Service BusinessBusiness TextingFast-Paced Startup

About the role

Key responsibilities & impact

Answer customer calls, emails, and chats quickly and in a friendly way
Troubleshoot AI answering issues
Handle live receptionist feedback and complaints and ensure resolution
Fix call routing problems and explain call flows
Answer SMS and A2P 10DLC questions, including registration status and texting rules
Help customers with website and marketing questions
Answer general billing questions and route invoice or payment specifics appropriately
Explain technical topics in plain, simple terms
Log every interaction, issue, and fix in HubSpot
Escalate complex issues and follow up until resolution
Identify recurring problems and share them with the team
Build and update support documentation, processes, and best practices
Work closely with Customer Success Managers and Builders

Requirements

What you’ll need

1 to 2 years of experience in customer support, customer service, SaaS support, or a similar customer-facing role (preferred)
Tech savvy, with the ability to pick up new systems and processes quickly
Clear, friendly communication on the phone and in writing
A collaborative team player with a servant's heart
Patience and empathy, especially with frustrated or stressed customers
Strong organization and attention to detail
Able to juggle several customer issues and prioritize well
A self-starter who owns problems instead of waiting for someone else to
Comfortable in a fast-paced startup where priorities can shift
Available for a rotating weekend on-call shift about once a month
Bonus: experience with HubSpot, Aircall, Slack, or other CRM, phone, or help desk tools
Bonus: familiarity with home service businesses, phone systems, or business texting

Benefits

Comp & perks

$45,000 to $55,000 annual salary
Hybrid schedule from our Austin-area office: 2 days in office, 3 days remote
Medical, dental, and vision benefits
PTO and paid holidays
Training, mentorship, and room to grow
The energy and impact of a growing startup
Snacks and drinks in the office