Signpost

Customer Support

• Answer customer calls, emails, and chats quickly and in a friendly way
• Troubleshoot AI answering issues
• Handle live receptionist feedback and complaints and ensure resolution
• Fix call routing problems and explain call flows
• Answer SMS and A2P 10DLC questions, including registration status and texting rules
• Help customers with website and marketing questions
• Answer general billing questions and route invoice or payment specifics appropriately
• Explain technical topics in plain, simple terms
• Log every interaction, issue, and fix in HubSpot
• Escalate complex issues and follow up until resolution
• Identify recurring problems and share them with the team
• Build and update support documentation, processes, and best practices
• Work closely with Customer Success Managers and Builders

Explore Customer Support Specialist at Signpost. Review requirements and application details.