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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Salesforce functionalities, including Sales Cloud and Service Cloud, with a strong focus on user support, data management, and process improvement. Capable of delivering effective training and fostering user adoption while adhering to quality standards and best practices.
Highest-signal resume keywords
Salesforce ExperienceSales CloudService CloudSalesforce Reports and DashboardsAgile Methodology
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Salesforce Functional LeadUser TroubleshootingSales Pipeline ManagementCustomer Service WorkflowsSalesforce AutomationData Quality ManagementCRM ReportingUser Acceptance TestingData Management ConceptsAnalytics Tools
Soft Skills
Strong Communication SkillsTraining SkillsInfluencing AdoptionFeedback GatheringProcess Consistency
Tools & Technologies
SalesforcePowerBiSigvaris IT Ticketing System
Certifications & Qualifications
Associate's Degree or Equivalent Experience
Industry Keywords
ISO 13485 StandardsQuality-System RequirementsAgile/DevOps Framework
Tech Stack
Tools & technologiesCloud
About the role
Key responsibilities & impact- Serve as the primary Salesforce functional lead for the U.S. sales and service teams across Sales Cloud and Service Cloud.
- Troubleshoot and resolve day-to-day Salesforce user issues through the Sigvaris IT ticketing system.
- Categorize and enrich incidents and escalate complex issues to technical or global IT teams.
- Coordinate with global operational support to route and resolve issues appropriately.
- Improve Salesforce workflows, automation, and reporting across sales and service processes.
- Maintain data quality, accuracy, governance, audits, deduplication, and completeness tracking.
- Build and maintain CRM reports and dashboards for sales performance, pipeline health, and service metrics.
- Coordinate analytics work outside Salesforce with the global BI team.
- Develop and deliver CRM training, onboarding, refresher sessions, best-practice sessions, and documentation.
- Represent U.S. market needs to the global CRM project team and contribute to the Global Roadmap.
- Participate in Agile activities, user story development, sprint reviews, and User Acceptance Testing.
- Engage with field teams to understand workflows, identify adoption barriers, gather feedback, and improve effectiveness.
- Support the continuous evolution of the global CRM solution after go-live.
- Follow company policies, ISO 13485 standards, applicable laws, work instructions, and quality-system requirements.
Requirements
What you’ll need- Must have an associate's degree or equivalent experience.
- Must have a minimum of more than 2 years of hands-on Salesforce experience (Sales Cloud and Service Cloud required), including direct end-user troubleshooting and training.
- Strong understanding of sales pipeline management and customer service/case management workflows.
- Experience building Salesforce reports, dashboards, and basic automation (Flows, validation rules).
- Familiarity with data management and integration concepts, and analytics tools such as PowerBi.
- Comfort working inside an Agile/DevOps delivery framework (sprints, User Stories, UAT cycles) - willingness to learn if not already familiar.
- Strong communication and training skills across regions.
- Proven ability to influence adoption and drive process consistency without direct authority.
- Successful completion of background check, verifiable education and employment, and drug test will be required in advance of hire.
Benefits
Comp & perks- Highly competitive salary
- Medical (Core Plan and High Deductible Plan)
- Health Spending Account (applies to High Deductible Plan)
- Flexible Spending Account
- Dental Plan
- FREE Life Insurance, Short and Long Term Disability
- Voluntary benefits include vision, term life insurance, accident, cancer and hospital confinement
- 401(k) with Company match (dollar for dollar 100% up to the first 5% of employee contributions to the plan)
- Paid Time Off
- 10 Paid Holidays Per Year
- Employee Assistance Program