SIGVARIS GROUP Britain

Customer Success Manager

• Serve as the primary Salesforce functional lead for the U.S. sales and service teams across Sales Cloud and Service Cloud.
• Troubleshoot and resolve day-to-day Salesforce user issues through the Sigvaris IT ticketing system.
• Categorize and enrich incidents and escalate complex issues to technical or global IT teams.
• Coordinate with global operational support to route and resolve issues appropriately.
• Improve Salesforce workflows, automation, and reporting across sales and service processes.
• Maintain data quality, accuracy, governance, audits, deduplication, and completeness tracking.
• Build and maintain CRM reports and dashboards for sales performance, pipeline health, and service metrics.
• Coordinate analytics work outside Salesforce with the global BI team.
• Develop and deliver CRM training, onboarding, refresher sessions, best-practice sessions, and documentation.
• Represent U.S. market needs to the global CRM project team and contribute to the Global Roadmap.
• Participate in Agile activities, user story development, sprint reviews, and User Acceptance Testing.
• Engage with field teams to understand workflows, identify adoption barriers, gather feedback, and improve effectiveness.
• Support the continuous evolution of the global CRM solution after go-live.
• Follow company policies, ISO 13485 standards, applicable laws, work instructions, and quality-system requirements.

CRM Power User