Associate Director, Client Services

Silverback Strategies

. Serve as the strategic lead and trusted advisor for a portfolio of important client relationships .

Posted 10/2/2026full-timeRemote • United StatesSenior💰 $120,000 - $160,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in client relationship management, strategic marketing alignment, and performance analysis using tools like Google Ads and Google Analytics. Proven ability to drive client retention, revenue growth, and effective communication with stakeholders.

Highest-signal resume keywords

Client Relationship ManagementDigital Marketing StrategyGoogle Ads Performance AnalysisCross-Functional CollaborationAccount Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Client StrategyPerformance MarketingData TriangulationPaid Media AnalysisCRM FluencyMarketing Case StudiesProcess ImprovementChurn Risk MitigationRevenue Growth StrategiesCampaign Performance Tracking

Soft Skills

Verbal CommunicationWritten CommunicationActive ListeningIntellectual CuriosityResilience

Tools & Technologies

Google AdsMeta AdsGoogle AnalyticsCRM Systems

Industry Keywords

Client ServicesAccount ManagementDigital Marketing AgencyPerformance MarketingMarketing Strategy

About the role

Key responsibilities & impact

Serve as the strategic lead and trusted advisor for a portfolio of important client relationships
Own client health end to end by understanding client businesses, connecting marketing performance to business outcomes, identifying churn risks, and finding partnership growth opportunities
Develop cross-functional marketing strategies aligned with client business goals
Analyze paid media performance using Google Ads, Meta Ads, Google Analytics, and client CRM data
Investigate discrepancies between platform-reported conversions and CRM pipeline data
Build long-lasting client relationships through active listening and follow-through
Monitor client feedback and mitigate churn risk
Own client retention and revenue growth, including upsell and cross-sell opportunities
Partner with sales on expansions and lead crisis communications
Build three-month rolling plans balancing client performance goals with margin targets
Resolve off-track accounts through process changes, expectation resets, or rescopes
Improve processes to increase client value, eliminate waste, and simplify work
Track marketing industry changes and help clients capitalize on them
Turn client wins into marketing case studies
Contribute a weekly news insight and point of view
Collaborate with Paid Media, SEO, Measurement, Creative, delivery, and sales teams

Requirements

What you’ll need

7+ years of client services, account management, or client strategy experience
At least 4 years at a digital or performance marketing agency
Previous agency experience is a must-have
Fluency with metrics reported by Google Ads, Meta Ads, Google Analytics, and CRMs
Ability to triangulate data sources to identify root causes
Sharp, clear, and confident verbal and written communication
Ability to explain complex performance stories to CMOs in plain English
Ability to write emails that move stalled decisions forward
Self-awareness and ability to actively seek feedback
Big-picture thinking connecting campaigns, revenue, portfolio health, and company growth
Intellectual curiosity about clients' businesses, industries, and marketing changes
Comfort taking action with incomplete information
Resilience in tough client situations and shifting priorities

Benefits

Comp & perks

Legit bonus
Unlimited PTO
Comprehensive health, dental, and vision plans
Virtual Team Events and a fun, casual, inclusive company culture
Company-paid ClassPass membership
12 weeks of Paid Parental Leave
Summer Fridays
401(k) with Employer Match
Generous compensation
Remote work culture