Associate Director, Client Services

Silverback Strategies

. Serve as the strategic lead and trusted advisor for a portfolio of important client relationships .

Posted 10/14/2026full-timeRemote • United StatesSenior💰 $120,000 - $160,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in client relationship management and strategic marketing, leveraging data analysis to drive performance and revenue growth. Proficient in utilizing digital marketing tools and methodologies to enhance client value and mitigate churn risk.

Highest-signal resume keywords

Client Relationship ManagementDigital Marketing StrategyData AnalysisGoogle AdsMeta Ads

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Client ServicesAccount ManagementPerformance MarketingData TriangulationRoot-Cause Analysis

Soft Skills

Verbal CommunicationWritten CommunicationActive ListeningIntellectual CuriosityResilience

Tools & Technologies

Google AnalyticsCRMs

Industry Keywords

Marketing PerformanceChurn MitigationUpsell OpportunitiesCross-Sell OpportunitiesCrisis Communication

About the role

Key responsibilities & impact

Serve as the strategic lead and trusted advisor for a portfolio of important client relationships
Understand each client's business and marketing performance through data analysis
Develop cross-functional marketing strategies aligned with client business goals
Analyze paid media performance using Google Ads, Meta Ads, Google Analytics, and client CRMs
Investigate discrepancies between platform-reported conversions and CRM pipeline data
Build healthy, long-lasting client relationships through active listening and follow-through
Monitor client feedback and mitigate churn risk
Own retention and revenue growth for the client portfolio
Identify upsell and cross-sell opportunities and partner with sales on expansions
Lead crisis moments with steady, solutions-first communication
Partner with delivery teams on 3-month rolling plans balancing performance goals and margin targets
Resolve off-track accounts through process changes, expectation resets, or rescopes
Improve processes to increase client value, eliminate waste, and make work easier
Track marketing industry changes and help clients capitalize on them
Turn client wins into marketing case studies
Contribute a weekly news insight and point of view

Requirements

What you’ll need

7+ years of client services, account management, or client strategy experience
At least 4 years at a digital or performance marketing agency
Previous agency experience is a must-have
Fluency with metrics reported by Google Ads, Meta Ads, Google Analytics, and CRMs
Ability to triangulate data sources to identify the real story
Sharp, clear, and confident verbal and written communication
Ability to explain complex performance stories to a CMO in plain English
Deductive reasoning and root-cause analysis
Self-awareness and active feedback-seeking
Big-picture thinking
Intellectual curiosity
Comfort with ambiguity
Resilience

Benefits

Comp & perks

Legit bonus
Unlimited PTO
Comprehensive health, dental, and vision plans
Virtual Team Events and a fun, casual, inclusive company culture
Company-paid ClassPass membership
12 weeks of Paid Parental Leave
Summer Fridays
401(k) with Employer Match