Associate Director, Client Services

Silverback Strategies

. Serve as the strategic lead and trusted advisor for a portfolio of important client relationships .

Posted 11/5/2026full-timeRemote • United StatesSenior💰 $120,000 - $160,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in client relationship management, strategic marketing alignment, and performance analysis using tools like Google Ads and Google Analytics. Proven ability to drive revenue growth through upselling, cross-selling, and effective communication with stakeholders.

Highest-signal resume keywords

Client Relationship ManagementDigital Marketing StrategyGoogle Ads Performance AnalysisCross-Functional CollaborationData Triangulation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Client ServicesAccount ManagementPerformance MarketingData AnalysisGoogle AdsMeta AdsGoogle AnalyticsCRM FluencyRoot-Cause AnalysisCampaign Performance Metrics

Soft Skills

Verbal CommunicationWritten CommunicationActive ListeningProblem-SolvingResilience

Industry Keywords

Digital Marketing AgencyClient RetentionChurn Risk MitigationMarketing PerformanceBusiness Outcomes

About the role

Key responsibilities & impact

Serve as the strategic lead and trusted advisor for a portfolio of important client relationships
Own client health end to end by understanding client businesses, connecting marketing performance to business outcomes, spotting churn risk, and identifying partnership growth opportunities
Develop cross-functional marketing strategies aligned with client business goals
Analyze paid media performance using Google Ads, Meta Ads, Google Analytics, and client CRMs
Investigate discrepancies between platform-reported conversions and CRM pipeline data, and explain findings clearly
Build long-lasting client relationships through active listening and follow-through
Monitor client feedback and mitigate churn risk
Own portfolio retention and revenue growth; identify upsell and cross-sell opportunities
Partner with sales on expansions and lead client crisis moments with solutions-first communication
Build 3-month rolling plans balancing client performance goals with delivery margin targets
Resolve off-track accounts through process changes, expectation resets, or rescopes
Improve processes to increase client value, eliminate waste, and simplify work
Track marketing industry changes and help clients navigate and capitalize on them
Turn client wins into case studies
Contribute a weekly news insight and point of view
Collaborate with Paid Media, SEO, Measurement, Creative, delivery, and sales teams

Requirements

What you’ll need

7+ years of client services, account management, or client strategy experience
At least 4 years at a digital or performance marketing agency
Previous agency experience is a must-have
Fluency with metrics reported by Google Ads, Meta Ads, Google Analytics, and CRMs
Ability to triangulate data sources to identify the real performance story
Sharp, clear, and confident verbal and written communication
Ability to explain complex performance stories to CMOs in plain English
Deductive reasoning and root-cause analysis
Big-picture thinking connecting campaigns to revenue and portfolio health
Intellectual curiosity about clients' businesses, industries, and marketing changes
Comfort taking action with incomplete information
Resilience in tough client situations and shifting priorities

Benefits

Comp & perks

Legit bonus
Unlimited PTO
Comprehensive health, dental, and vision plans
Virtual Team Events and a fun, casual, inclusive company culture
Company-paid ClassPass membership
12 weeks of Paid Parental Leave
Summer Fridays
401(k) with Employer Match
Generous pay
Remote work culture