Associate Director, Client Services

Silverback Strategies

. Serve as the strategic lead and trusted advisor for a portfolio of important client relationships .

Posted 10/22/2026full-timeRemote • United StatesSenior💰 $120,000 - $160,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in client relationship management, leveraging data analysis from Google Ads, Meta Ads, and Google Analytics to drive client retention and revenue growth. Capable of translating complex performance metrics into actionable insights for stakeholders.

Highest-signal resume keywords

Client Relationship ManagementDigital Marketing Agency ExperienceData Analysis with Google Ads and Google AnalyticsVerbal and Written CommunicationClient Retention Strategies

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalysisGoogle AdsMeta AdsGoogle AnalyticsCRM SystemsPerformance MarketingAccount ManagementUpselling and Cross-SellingProcess ImprovementMetrics Triangulation

Soft Skills

Active ListeningClear CommunicationIntellectual CuriosityResilienceSelf-Awareness

Industry Keywords

Client ServicesPerformance MarketingAgency ExperienceClient HealthChurn Mitigation

About the role

Key responsibilities & impact

Serve as the strategic lead and trusted advisor for a portfolio of important client relationships
Own client health end to end by understanding client businesses, connecting marketing performance to business outcomes, identifying risk, and finding partnership growth opportunities
Analyze paid media performance using Google Ads, Meta Ads, Google Analytics, and client CRMs
Investigate discrepancies between platform-reported conversions and CRM pipeline data and explain findings clearly
Build long-lasting client relationships through active listening and follow-through
Monitor client feedback and mitigate churn risk
Own client retention and revenue growth
Identify upsell and cross-sell opportunities and partner with sales on expansions
Lead crisis moments with steady, solutions-first communication
Build 3-month rolling plans balancing client performance goals with margin targets
Resolve account issues through process changes, expectation resets, or rescopes
Improve processes to increase client value, eliminate waste, and make work easier
Track marketing industry changes and help clients capitalize on them
Turn client wins into case studies
Contribute a weekly news insight and point of view

Requirements

What you’ll need

7+ years of client services, account management, or client strategy experience
At least 4 years of experience at a digital or performance marketing agency
Previous agency experience is a must-have
Fluency with metrics reported by Google Ads, Meta Ads, Google Analytics, and CRMs
Ability to triangulate data sources to identify root causes
Sharp, clear, and confident verbal and written communication
Ability to explain complex performance stories to CMOs in plain English
Self-awareness and openness to feedback
Big-picture thinking
Intellectual curiosity
Comfort with ambiguity
Resilience
Ability to work effectively in a fully remote environment

Benefits

Comp & perks

Legit bonus
Unlimited PTO
Comprehensive health, dental, and vision plans
Virtual Team Events and a fun, casual, inclusive company culture
Company-paid ClassPass membership
12 weeks of Paid Parental Leave
Summer Fridays
401(k) with Employer Match
Generous pay
Remote work arrangement