Silverspin

Customer Support

• Support customers by providing a great customer experience aligned to company values
• Engage with customers via chat and email, resolve issues, and minimise customer disruption
• Provide proactive updates to customers where required
• Work with the team to highlight issues causing customers unnecessary challenges
• Take ownership of the customer journey and provide a seamless customer experience
• Contribute to team and department performance through agreed weekly targets
• Keep department KPIs such as FCR, CSAT and Average Response Times top of mind
• Support business change initiatives
• Seek opportunities to convert customers and cross-sell other products
• Liaise with Risk Operations, Payments, Compliance, Marketing and other internal teams to resolve customer queries
• Escalate urgent and important issues through appropriate channels and maintain feedback to management
• Suggest improvements to customer journeys

Explore Customer Service Agent at Silverspin. Review requirements and application details.

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Customer Service Agent