Lead Service Delivery Consultant

SimCorp

. Serve as the primary client contact for production support and customer relationship management .

Posted 10/7/2026full-timeMilan • ItalySenior💰 €40,960 - €61,440 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive knowledge of SimCorp Dimension applications and strong client relationship management skills, with a focus on delivering high client satisfaction and effective solutions in asset management and financial services.

Highest-signal resume keywords

SimCorp Dimension KnowledgeClient Communication SkillsFinancial Transaction WorkflowsAsset Management ExperienceProactive Problem Solving

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

SimCorp DimensionApplication Configuration MaintenanceTroubleshootingSystem OperationsFinancial ProcessesClient SupportTraining DevelopmentEnhancement RequestsMonitoringConsulting

Soft Skills

Service-Minded ApproachTeam SpiritAbility to Work Under PressurePresentation SkillsKnowledge Sharing

Industry Keywords

Asset ManagementInsuranceSuperannuation FundsFunds ManagementCustodianFront OfficeBack OfficeAccounting ProcessesFinancial IssuesEMEA Shift

About the role

Key responsibilities & impact

Serve as the primary client contact for production support and customer relationship management
Provide live support for problems and issues in SimCorp Dimension applications and system operations
Fulfil application configuration maintenance and enhancement requests and daily operations requests, including monitoring and troubleshooting
Assess complex customer requirements for system enhancements and communicate them to product management
Cooperate with SimCorp colleagues and clients to prioritize and provide best-practice solutions
Advise and service clients on optimal, future-oriented use of SimCorp Dimension
Implement additional SimCorp Dimension functionality and address issues in new areas of expertise
Share knowledge and ensure efficient client solutions with other SimCorp professionals
Conduct training and ad-hoc coaching and develop new training materials
Contribute to policies, practices, processes, procedures, and strategic direction
Work on the EMEA shift and support occasional weekend/public holiday duties and extended hours

Requirements

What you’ll need

Current SimCorp employees with hands-on SimCorp Dimension knowledge
Educational background in finance or economics
Know-how in at least one of the following areas: Front Office, Back Office, Accounting processes or Financial Transaction Workflows
Experience with SimCorp Dimension solutions
Minimum 8 years’ experience within asset management, insurance, superannuation funds, funds management, or custodian
Broad knowledge and solid experience in financial issues, theoretical as well as practical
Strong skills in managing and prioritizing multiple tasks simultaneously
Proactive, service-minded, solution-focused approach and ability to perform well under pressure
Excellent client communication, presentation and consulting skills
Proven record of delivering high client satisfaction
Ability to work well in a time-sensitive situation
Team spirit and desire to share knowledge
Fluency in English; additional language abilities advantageous
Availability to work the EMEA shift, with occasional weekend and public holiday duties; extended hours may be required
Application must be submitted in English via Workday

Benefits

Comp & perks

Flexible working hours and hybrid model
Health insurance and pension plan connected to labor agreement
13th and 14th-month pay
Ticket restaurant (8,50 EUR per working day)
Professional training and courses provided by SimCorp
Possibility to develop your career in an international environment
Integration events and health-related initiatives
Up to 20 remote workdays abroad per calendar year
Additional benefits including health care, leave, and retirement plans