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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Customer Success Planning and Driving Adoption within the Investment Management and Asset Management industries, focusing on building strategic relationships and maximizing the value of SimCorp products and services. Proficient in managing complex client interactions and facilitating effective communication with C-level stakeholders.
Highest-signal resume keywords
Customer Success PlanningInvestment Management KnowledgeStakeholder ManagementFluency in English and GermanOrganizational Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer Relationship ManagementSuccess PlanningKPI DevelopmentBusiness Process OptimizationTechnical Best Practices
Soft Skills
Communication SkillsProblem-Solving SkillsOutcome OrientationCommercial AcumenCollaboration
Industry Keywords
Asset ManagementBuy-side TechnologyCustomer Governance ModelsQuarterly Business ReviewValue Realization
Tech Stack
Tools & technologiesGo
About the role
Key responsibilities & impact- Build and maintain effective customer relationships to ensure satisfaction and effective use of SimCorp solutions
- Act as key customer partner to achieve strategic outcomes and maximize investment value
- Facilitate and carry out adoption activities and demonstrate technical best practices
- Build and develop new customer relationships
- Drive net retention rate through expansion and success planning activities
- Manage the renewal process
- Collaborate with Sales Manager and Sales Specialists to grow and expand product and service usage
- Work with largest and most complex clients, including C-level stakeholders and complex global setups
- Co-create, manage, and drive execution of success-planning activities
- Establish and expand customer and internal stakeholder networks
- Collaborate with Sales, Go to Market, Offer Management, and Client Services
- Establish customer governance models and own the Quarterly Business Review process
- Manage strategic relationships, satisfaction, loyalty, and stakeholder expectations
- Discuss industry trends, value realization, and business opportunities with C-level contacts
- Outline measurable KPIs and coordinate user, functional, and technical specialists to improve adoption
- Identify optimization opportunities and position new products or services
- Support complex renewals, business cases, success stories, and reference cases
Requirements
What you’ll need- Knowledge of Investment Management / Buy-side Technology
- Extensive experience in the Asset Management industry or Asset Owner industry value chain
- Experience with Customer Success Planning and Driving Adoption
- Ability to impact decisions on business process and operating model discussions using insights
- Ability to drive continued value of SimCorp products and services
- Customer-focused approach with commercial acumen
- Great communication skills and ability to work efficiently with multiple stakeholders
- Very good organizational and problem-solving skills and outcome orientation
- Focused approach when confronting difficulties
- Fluency in English and German
Benefits
Comp & perks- Attractive salary
- Bonus scheme
- Pension
- Flexible working hours
- Hybrid workplace model
- IP sprints: 3 weeks per quarter for developing skills and contributing to company development
- Personalized professional development support
- Equal-opportunity employer