Principal Quality and Speech Analytics Analyst

Simple Software Solutions Group, Inc

. Develop searches for automated analysis and topic identification in recorded conversations .

Posted 10/9/2026full-timeDallas • Texas • United StatesLeadWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in CallMiner software and speech analytics, with strong capabilities in SQL and Tableau reporting. Proven ability to manage audits, provide training, and maintain data integrity while supporting cross-departmental collaboration.

Highest-signal resume keywords

CallMiner Software ExpertiseSpeech Analytics ExperienceSQL ProficiencyTableau Reporting KnowledgeQuality Assurance Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Speech AnalyticsSQLCall MonitoringData AnalysisRoot Cause AnalysisCodingProgrammingAPI OperationQuality AssuranceWorkflow Audits

Soft Skills

Detail-OrientedOrganizational SkillsVerbal CommunicationProblem-SolvingTime Management

Tools & Technologies

CallMinerTableauMS OfficeMS Excel

Industry Keywords

Quality AssuranceSpeech RecognitionData IntegrityAudit ProcessesTraining Development

Tech Stack

Tools & technologies

SQLTableau

About the role

Key responsibilities & impact

Develop searches for automated analysis and topic identification in recorded conversations
Collaborate with business units to provide feedback and recommendations, including researching and reviewing accounts, items, or processes selected for audit
Facilitate management discussions to communicate directives and process changes
Provide call monitoring data for companywide training on new change directives
Maintain categorical records for efficient system operations and data integrity
Assist with reports and workflow audits
Perform root cause analysis for failing categories
Support external departments and monthly audits
Track, organize, and respond to audits
Work with analysts on enhancements and Tableau reporting
Provide guidance and mentoring to less experienced peers
Serve as liaison to IT Data Analytics to ensure timely, accurate Tableau reports and dashboards
Perform related duties assigned by management

Requirements

What you’ll need

USC and GC
Strong experience in CallMiner software
Bachelor’s degree in computer science, Computer Information Systems, or related field preferred
5+ years of related experience in quality assurance, speech analytics, or call monitoring
Experience with SQL is preferred
Experience in speech analytics/speech recognition required
Experience with MS Office; MS Excel required
Detail-oriented with excellent organizational skills and ability to manage multiple tasks
Ability to work independently in a fast-paced environment and meet quick deadlines
Knowledge of CallMiner or other speech analytics software required
Knowledge of Tableau reporting
Ability to perform coding, programming, and operate voice recordings within software and its interface (API) platform
Strong verbal communication, writing, composition, interpersonal, influencing, negotiation, analytical, problem-solving, project management, and time management skills
Strong Microsoft Office skills
Ability to maintain confidential data and information
Strong technical aptitude and business acumen