Simple Software Solutions Group, Inc

Business Operations

• Design and implement a future-state operating model for a multi-credit-union shared-services organization
• Serve as the primary bridge between business operations, technology, data, AI/automation teams, and project leadership
• Lead current-state discovery, process analysis, requirements definition, KPI baselining, future-state process design, and benefits validation, initially focusing on Deposit Operations
• Lead discovery sessions with credit union and shared-services subject-matter experts
• Document end-to-end current-state processes, workflows, business rules, requirements, systems, controls, data flows, handoffs, exception paths, and manual activities
• Analyze processes across participating credit unions and identify standardization and automation opportunities
• Identify bottlenecks, duplicate activities, workarounds, control gaps, rework, and process-improvement opportunities
• Facilitate interviews and workshops with employees and stakeholders affected by future process changes
• Analyze ACH and share-draft exception processing, returned deposits, ACH research and reclamations, manual payroll processing, card and member-account support, remote/mobile deposit review, and exception and research workflows
• Evaluate and prioritize automation opportunities using workflow orchestration, AI, document intelligence, RPA, and related technologies
• Design future-state workflows addressing exceptions, escalations, human review, and audit requirements
• Translate business needs into business, functional, data, workflow, integration, reporting, and control requirements
• Develop user stories, acceptance criteria, business rules, process models, and requirements traceability documentation
• Partner with solution architects, developers, AI specialists, security teams, and business SMEs
• Support configurable workflows for multiple credit unions, operating models, systems, policies, and approval structures
• Ensure scalability to additional business lines such as Lending and Collections and to future participating credit unions
• Establish operating-metric baselines, including volumes, FTE utilization, cycle time, throughput, errors, rework, exceptions, cost to serve, and service levels
• Develop efficiency and business-benefit estimates, success criteria, benefits-tracking frameworks, and implementation recommendations
• Liaise among operations personnel, credit union leadership, technology teams, compliance stakeholders, and implementation teams
• Support change-readiness assessments, communications, training, knowledge transfer, and transition planning
• Incorporate operational risk, compliance, privacy, security, internal controls, GLBA, NCUA expectations, auditability, third-party risk, explainability, and human-in-the-loop requirements
• Support prototypes, demonstrations, requirements reviews, testing, and user acceptance testing
• Track requirements, assumptions, dependencies, decisions, issues, and scope changes
• Prepare governance and executive/Board decision-gate deliverables and provide status, findings, risks, and recommendations to project leadership and client stakeholders

Principal Business Operations Transformation Lead

• Lead end-to-end delivery of Application Management Services for enterprise applications, including SAP
• Oversee monitoring, maintenance, optimization, performance, and stability of applications while minimizing downtime
• Ensure applications support manufacturing processes such as production, supply chain, inventory management, and logistics
• Oversee integration, deployment, and optimization of SAP, non-SAP, and cloud-based technologies
• Identify and implement SAP enhancements, digitalization, automation, AI, and machine-learning initiatives
• Serve as primary contact for senior client stakeholders, including director-level and C-suite executives
• Establish client relationships and align application services with evolving business objectives
• Lead client service reviews covering issues, performance, future requirements, and transformation opportunities
• Identify and drive new business opportunities within existing accounts through service expansion, upselling, and cross-selling
• Develop proposals and solutions for new client needs
• Own AMS engagement financials, including budgets, costs, resource allocations, profitability, and P&L
• Lead SAP-focused pursuits from RFP responses through proposal submission and contract negotiation
• Collaborate with sales, pre-sales, technical, and delivery teams
• Lead innovation sessions and digital transformation strategies involving SAP and advanced technologies
• Manage consultants, application experts, and analysts; allocate resources and provide mentorship, coaching, and feedback
• Optimize processes and workflows for application performance, security, and user experience
• Monitor service delivery against SAP AMS best practices
• Track and report KPIs including SLA adherence, cost efficiency, customer satisfaction, service health, and financial performance
• Address service performance gaps and identify continuous-improvement opportunities

Senior SAP S/4 – AMS Delivery Manager

Account Executive

• Build a pipeline through outbound prospecting, inbound qualification, and channel partner referrals
• Run the full sales cycle from first conversation to close
• Work with IT and security buyers, including CIOs and CISOs
• Learn and apply a value-based selling approach tailored to enterprise procurement cycles
• Use AI tools like Claude and ChatGPT to automate repetitive outbound work and streamline sales processes
• Contribute to proposal development and experiment with pricing models
• Collaborate with Engineering, Product, and Marketing to bring market feedback into the roadmap
• Maintain accurate pipeline records and forecasts
• Work directly with the CEO, CTO, and solutions team to learn the product, buyer, and sales motion

Enterprise Account Executive

Supply Chain

• Act as Functional Solution Architect for Supply Chain Management projects implementing Microsoft Dynamics 365 modules
• Participate in pre-sales assessments, discovery sessions, and proofs of concept
• Conduct Business Process Analysis and Business Process Reengineering workshops
• Create, finalize, and sign off on functional specifications, unit and system test scripts, and deployment plans
• Own functional project aspects and lead functional consultants
• Review functional team members' work products
• Apply hands-on knowledge of manufacturing, advanced warehousing, costing, and supply chain processes in D365 FSCM
• Lead conference room pilots and user acceptance testing sessions
• Establish issue-resolution processes for functional architecture and integration points
• Collaborate with the project manager on functional backlogs in DevOps, sprint planning, and iteration planning
• Act as escalation point for functional design issues
• Improve implementation methodology and establish implementation and training best practices for the F&O team
• Train and disseminate implementation and training information
• Research changes in the D365 space and recommend implementation adaptations with the PMO
• Travel as required by clients and business needs

Senior Dynamics 365 Supply Chain Management Architect – Lead

General

• Act as Functional Solution Architect for supply-chain projects implementing Microsoft Dynamics 365 F&O modules
• Participate in pre-sales assessments, discovery sessions, and proof-of-concept initiatives
• Conduct Business Process Analysis and Business Process Reengineering workshops
• Create, finalize, and sign off on functional specifications, unit and system test scripts, and deployment plans
• Own functional project activities and lead functional consultants
• Review work products created by functional team members
• Provide hands-on guidance in manufacturing, advanced warehousing, costing, and supply-chain management processes in D365 FSCM
• Lead conference-room pilots and user-acceptance testing sessions
• Establish formal issue-resolution processes for functional architecture and integration points
• Collaborate with the Project Manager to create functional backlogs in DevOps and support sprint and iteration planning
• Serve as escalation point for functional design issues
• Improve implementation methodology and establish implementation and training best practices
• Train and disseminate information to the F&O team
• Research changes in the D365 ecosystem and recommend implementation adaptations with the PMO
• Travel to client locations as business and client needs dictate
• Articulate architectural differences between solution methods and integration challenges
• Provide leadership in consulting and client management
• Form and lead virtual teams across matrix organizations
• Solve complex problems with creative solutions
• Mentor junior consultants on best practices and approaches

Senior Dynamics 365 F&O Lead

Full-stack Engineer

• Build and evolve AidenBot, the core automation engine behind the client's Windows endpoint management platform
• Design, build, test, and maintain production software in C# and .NET
• Contribute to technical design and architecture, including interfaces, patterns, tradeoffs, and documentation
• Deliver product capabilities from refinement and estimation through implementation, code review, testing, deployment support, and post-release learning
• Diagnose and resolve complex defects and production issues across application code, services, integrations, data flows, and Windows endpoint environments
• Improve engineering quality through testable code, reviews, automated testing, observability, secure development, and source control
• Collaborate with and mentor engineers through design reviews, pairing, documentation, and implementation guidance
• Use AI-assisted engineering and agentic workflows while protecting quality, security, governance, and release reliability
• Develop endpoint platform and Bot capabilities for correctness, security, performance, supportability, and rollback readiness
• Improve the codebase's maintainability, testability, extensibility, troubleshooting, and operability

Senior Software Engineer – Microsoft

• Build and evolve the client's Endpoint Software Management platform
• Shape technical architecture and deliver secure, reliable software in C#, WPF, and .NET
• Design, build, test, and maintain production software focused on reliability, security, performance, and maintainability
• Evaluate architectural tradeoffs, define interfaces and patterns, document decisions, and evolve the platform
• Deliver product capabilities from refinement and estimation through implementation, code review, automated testing, deployment support, and post-release learning
• Diagnose and resolve complex defects and production issues across application code, services, integrations, data flows, and Windows endpoint environments
• Improve engineering quality through clear code, reviews, automated testing, observability, secure development, and source control
• Collaborate with and mentor engineers through design reviews, pairing, context sharing, and implementation guidance
• Use AI-assisted engineering and agentic workflows while protecting code quality, security, governance, and release reliability
• Contribute to AidenVision, AidenStudio, Aiden Policy Editor, and other Aiden software
• Ensure software capabilities ship predictably and meet standards for correctness, security, performance, supportability, and rollback readiness

• Build a pipeline through outbound prospecting, inbound qualification, and channel partner referrals
• Run the full sales cycle from first conversation to close
• Work with IT and security buyers, including CIOs and CISOs
• Learn and apply a value-based selling approach tailored to enterprise procurement cycles
• Use AI tools such as Claude and ChatGPT to automate outbound work and streamline sales processes
• Contribute to proposal development and experiment with pricing models
• Collaborate with Engineering, Product, and Marketing to bring market feedback into the roadmap
• Maintain accurate pipeline records and forecasts
• Work directly with the CEO, CTO, and solutions team to learn the product, buyer, and sales motion

• Build and evolve AidenBot, the core automation engine behind the client's Windows endpoint management platform
• Shape technical architecture and deliver secure, reliable software in C# and .NET
• Design, build, test, and maintain production software with focus on reliability, security, performance, and maintainability
• Contribute to technical design and architecture by evaluating tradeoffs, defining interfaces and patterns, documenting decisions, and evolving the platform
• Deliver product capabilities from refinement and estimation through implementation, code review, automated testing, deployment support, and post-release learning
• Diagnose and resolve complex defects and production issues across application code, services, integrations, data flows, and Windows endpoint environments
• Improve engineering quality through clear, testable code, reviews, automated test coverage, observability, secure development practices, and disciplined source control
• Collaborate technically and mentor engineers through context sharing, design reviews, pairing, and implementation guidance
• Use AI-assisted engineering and agentic workflows while protecting code quality, security, governance, and release reliability
• Develop endpoint software platform capabilities that ship predictably and meet standards for correctness, security, performance, supportability, and rollback readiness

Senior Software Engineer, Microsoft

• Generate revenue through building partnerships, relationships, and strategic alliances with new prospects, existing customers, and industry executives.
• Manage target accounts and work with sales development and marketing teams to penetrate and close enterprise opportunities.
• Research, develop, and maintain target accounts aligned with the company’s strategic focus and target buyer persona.
• Prepare proposals, presentations, pricing, and contracts, and develop strategic customer and solution plans.
• Manage the entire sales cycle from outreach and qualification through closing and customer success.
• Communicate with customers via in-person, on-site visits, video, phone, and email, providing technical subject-matter expertise.
• Provide ongoing solutions consulting to existing customers to enable upsells.
• Translate prospect and customer feedback into meaningful product insights with engineering and product teams.
• Stay current with IT-security and technology trends.
• Support marketing initiatives, including social media and event promotion.
• Collaborate with internal cross-functional groups to facilitate closing business and the success of services sold.
• Report directly to the VP of Sales.

QA Engineer

• Design, develop, and execute test plans and test cases for Windows-based applications and systems
• Validate software packages, installations, upgrades, and configurations in Windows environments
• Perform QA validation on endpoint management solutions, including Microsoft Intune deployments
• Test and troubleshoot Windows OS issues across Windows 10/11 and Windows Server
• Support and validate VM environments, including provisioning, configuration, and testing
• Install, configure, and troubleshoot Hyper-V environments and virtual machines
• Validate file system operations, permissions, and enterprise file management processes
• Perform regression, functional, and system testing across enterprise IT workflows
• Document defects clearly and work with development to drive resolution
• Support automation initiatives where applicable to improve QA efficiency

Windows QA Engineer, C# – Windows OS

Backend Engineer

• Implement new algorithms for remote sensor data exploitation
• Optimize existing high-throughput algorithms for image analysis, detection, and tracking
• Demonstrate fluent, idiomatic mastery of C++
• Contribute to software design and architecture
• Work as part of an Agile team
• Contribute to shared tools
• Perform other duties as assigned

Senior C++ Developer - Hybrid

• Provide technical leadership across SAP S/4HANA Brownfield Migration, implementation, upgrade, migration, and support projects
• Partner with business stakeholders, functional consultants, architects, and development teams to design and deliver scalable SAP solutions
• Serve as the primary technical authority for SAP development, integrations, custom enhancements, data migration, and technical architecture
• Lead onsite and offshore teams while ensuring SAP best practices, quality standards, and project delivery commitments
• Lead technical design, architecture, development, and solution standards
• Translate functional requirements into technical solution designs and ensure scalability, security, maintainability, and performance
• Guide developers, technical consultants, and project teams
• Oversee custom developments, enhancements, reports, interfaces, forms, workflows, conversions, and SAP/non-SAP integrations
• Conduct code reviews, troubleshoot complex technical issues, and provide resolution strategies
• Lead SAP ECC to SAP S/4HANA technical conversion activities, including custom code remediation, integration redesign, and technical readiness assessments
• Collaborate on data extraction, conversion, validation, reconciliation, cutover planning, mock conversions, dress rehearsals, and go-live activities
• Lead technical workstreams from project initiation through deployment and support
• Develop technical estimates, project plans, and resource requirements; monitor progress, risks, issues, and dependencies
• Provide technical status updates and ensure milestones are achieved on schedule and within budget
• Mentor SAP technical consultants and developers and coordinate onsite, offshore, and vendor teams
• Provide technical leadership for production support and AMS engagements
• Drive root cause analysis, issue resolution, optimization, automation, performance tuning, and system stability initiatives

Principal Business Operations Transformation Lead

Senior SAP S/4 – AMS Delivery Manager

Enterprise Account Executive

Senior Dynamics 365 Supply Chain Management Architect – Lead

Senior Dynamics 365 F&O Lead

Senior Software Engineer – Microsoft

Senior Software Engineer – Microsoft

Enterprise Account Executive

Senior Software Engineer, Microsoft

Enterprise Account Executive

Windows QA Engineer, C# – Windows OS

Senior C++ Developer - Hybrid

Senior SAP Technical Lead