Technical Writer

Simple Software Solutions Group, Inc

. Lead an audit of the existing Enterprise ServiceNow Knowledge Base to assess content quality and gaps .

Posted 10/9/2026contractCoppell • Texas • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in leading documentation and knowledge management initiatives, with a strong ability to create clear, plain-language documentation for diverse audiences. Proficient in developing content standards, templates, and utilizing tools like ServiceNow and Microsoft 365.

Highest-signal resume keywords

Knowledge Management InitiativesTechnical Writing ExpertiseServiceNow Knowledge BaseMicrosoft 365 ProficiencyContent Standards Development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical WritingContent StrategyInformation ArchitectureAI Writing ToolsDocumentation Procedures

Soft Skills

CollaborationCommunicationProblem-SolvingPrioritizationAdaptability

Tools & Technologies

ServiceNowMicrosoft WordMicrosoft ExcelMicrosoft SharePointMicrosoft Teams

Industry Keywords

Mortgage BankingFinancial ServicesRegulated IndustryContent Lifecycle ManagementUser Experience Writing

Tech Stack

Tools & technologies

ServiceNow

About the role

Key responsibilities & impact

Lead an audit of the existing Enterprise ServiceNow Knowledge Base to assess content quality and gaps
Deliver a prioritized remediation roadmap
Define and document KB content standards covering voice, tone, structure, taxonomy, metadata tagging, and article lifecycle management
Write and publish procedures, end-user guides, runbooks, and plain-language articles
Research tools and processes by contacting knowledgeable employees and teams
Partner with subject matter experts to validate technical accuracy and resolve gaps
Develop and maintain content templates, style guidelines, and tagging conventions within ServiceNow
Prioritize and manage a writing queue with minimal supervision, flagging blockers early
Incorporate review feedback and update content as systems and processes change

Requirements

What you’ll need

5+ years with demonstrated experience leading documentation or knowledge management initiatives, or equivalent experience
Ability to translate complex technical concepts into clear, plain-language documentation for non-technical audiences
Expertise writing for both technical and non-technical audiences
Working familiarity with information technology and technical writing
Experience establishing or improving content standards, templates, or style guides
Microsoft 365 proficiency (Word, Excel, SharePoint, Teams)
Experience working with AI writing tools, including prompt engineering, appropriate use of AI-generated output, and factual verification
Experience with knowledge base platforms, particularly ServiceNow, is a plus
Hands-on experience with IT or security procedures, access controls, or incident response documentation, or comparable content in a regulated or operations-driven environment, is a plus
Background in information architecture, content strategy, or UX writing is a plus
Experience in mortgage banking, financial services, or another regulated industry is a plus
Mandatory in-person interview in Coppell, Texas

Benefits

Comp & perks

Contract position
Hybrid work arrangement with 3 days onsite
Work with the Information Security team
Opportunity to lead an Enterprise ServiceNow Knowledge Base audit and overhaul