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Client Success Associate
SimpliFi Managed Services. Provide day-to-day operational support to clients and Client Success Managers .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong operational support capabilities in client management, including effective communication, relationship building, and performance reporting. Proficient in managing onboarding processes and utilizing VMS technology for data management and client configurations.
Highest-signal resume keywords
Customer ServiceMicrosoft Office ApplicationsVendor Management Systems (VMS)Healthcare Industry ExperienceTime Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Profile ScreeningOnboarding SupportActivity ReportingPerformance ReportingData Management
Soft Skills
Effective CommunicationRelationship BuildingTeam CollaborationProactive Follow-UpTime Management
Tools & Technologies
VMS TechnologyMicrosoft WordMicrosoft OutlookMicrosoft Excel
Industry Keywords
Healthcare ServicesMedical TerminologyHospital Systems
About the role
Key responsibilities & impact- Provide day-to-day operational support to clients and Client Success Managers
- Build positive working relationships with healthcare supplier partners
- Qualify placement opportunities and post requisitions
- Complete profile screening and onboarding support
- Create and distribute activity and performance reports
- Provide follow-up initiatives and customer service
- Meet and develop relationships with hiring managers in facilities
- Meet or exceed role-related KPIs, including productivity, time to vet, submissions vetted, and offer-to-accept metrics
- Manage a desk of 150 TOA within six months
- Assist the Implementations team with new or existing account implementation tasks
- Identify opportunities for program improvements
- Develop and review periodic performance reports
- Develop knowledge of VMS technology for data management, client configurations, staffing processes, candidate onboarding, and customer support
- Audit bookings in technology or via contract for accuracy
- Maintain communication with supplier partners regarding open contracts, decline reasoning, and extensions
- Provide prompt and proactive follow-up to internal and external clients
- Manage, upload, and distribute facility onboarding documents
- Provide team coverage when necessary
- Review and prescreen profiles for skillset, experience, references, and skills checklist requirements
Requirements
What you’ll need- 1 year of experience in a customer facing position
- Ability to work quickly and accurately independently and in a team setting in a fast-paced environment
- Strong time management skills
- Ability to communicate effectively in writing, verbally, and interpersonally
- Proven experience in Microsoft Office applications (Word, Outlook, Excel) and Internet
- Suitable combination of education, training, and experience will be considered
- Preferred: Healthcare industry experience
- Preferred: Knowledge of hospital systems, medical terminology and/or healthcare services
- Preferred: Familiarity with vendor management systems (VMS)
Benefits
Comp & perks- Medical, Dental, Vision, Life, and Long-Term Disability
- Short-Term Disability, Accident, Critical Illness
- Legal Assistance, Identity Protection, Pet Coverage
- Retirement Plan with Employer Match
- Generous vacation plan
- 8.5 paid holidays
- Benefits start Day 1