SimpliFi Managed Services

Director

• Lead the growth and performance of healthcare staffing in the Provider Services division
• Manage full-cycle operations, including recruitment, talent pipelines, account management, new business development, and overall team performance
• Develop and execute sales, recruitment, and expansion strategies to hit revenue and profit targets
• Hire, coach, and manage recruiters and account managers
• Build a culture of accountability
• Oversee client retention and build healthcare provider pipelines
• Align recruitment with client demand
• Establish and monitor KPIs, including placements, fill rates, and gross profit
• Identify gaps and drive results
• Partner with HR, Compliance, Finance, and Marketing to streamline processes and scale workflows
• Lead the Provider Services team and manage associated work processes
• Establish performance standards and monitor staff performance and development goals
• Assign accountabilities, set objectives, establish priorities, and conduct annual performance appraisals
• Execute supervisory responsibilities according to organizational policies and procedures
• Perform other duties as assigned

Director, Provider Services

• Lead the growth and performance of healthcare staffing in the Per Diem division
• Manage full-cycle operations, including recruitment, talent pipelines, account management, new business development, and overall team performance
• Develop and execute sales, recruitment, and expansion strategies to achieve revenue and profit targets
• Hire, coach, and manage recruiters and account managers
• Build a culture of accountability
• Oversee client retention and build healthcare provider pipelines
• Align recruitment with client demand
• Establish and monitor KPIs, including placements, fill rates, and gross profit
• Identify performance gaps and drive results
• Partner with HR, Compliance, Finance, and Marketing to streamline processes and scale workflows
• Lead the Per Diem team and manage associated work processes
• Establish performance standards and monitor staff performance and development goals
• Assign accountabilities, set objectives, establish priorities, and conduct annual performance appraisals
• Execute supervisory responsibilities in accordance with organizational policies and procedures
• Perform other duties as assigned

Director, Per Diem

Customer Support

• Serve as the primary point of contact for clinician payroll inquiries, providing guidance on pay, deductions, stipends, and pay statements
• Troubleshoot and resolve payroll and billing discrepancies with payroll, accounting, and operations teams
• Perform payroll and billing corrections while monitoring critical deadlines
• Build and format submission-ready resumes and ensure candidate profiles meet client requirements
• Audit candidate documentation for accuracy, completeness, and compliance
• Manage inbound inquiries through chat, phone, and messaging platforms
• De-escalate sensitive situations and provide professional, empathetic service
• Respond to outreach campaigns and route qualified interest to recruiting teams
• Maintain accurate documentation across systems and meet quality and compliance standards
• Identify opportunities to improve workflows, communication, and the traveler experience
• Collaborate with recruiters, recruitment leaders, payroll, accounting, operations, and customer support teams

Traveler Support Specialist

Manager

• Serve as a clinical liaison between facility clients and vendor partners in cases requiring counsel, clinical investigation, or potential termination
• Review traveler performance evaluations and escalate to the Clinical Director for follow-up as appropriate
• Participate in clinical interviews to ensure high-quality clinicians are matched with client requirements in a timely manner
• Provide coverage and support for Clinical Directors as needed
• Collaborate with the CAP Program team on preceptor recruitment, training, and development initiatives
• Hire and train preceptors in SimpliFi’s CAP program
• Communicate with client clinical leadership
• Support SimpliFi’s shared services teams to ensure seamless program delivery and organizational alignment
• Work closely with the Client Relationship team, Clinical Directors, CAP Managers, shared services team, and VP of Clinical Services
• Serve as a site coordinator and clinician responsible for strengthening program outcomes

Clinical Manager

Customer Success Manager

• Provide day-to-day operational support to clients and Client Success Managers
• Build positive working relationships with healthcare supplier partners
• Qualify placement opportunities and post requisitions
• Complete profile screening and onboarding support
• Create and distribute activity and performance reports
• Provide follow-up initiatives and customer service
• Meet and develop relationships with hiring managers in facilities
• Meet or exceed role-related KPIs, including productivity, time to vet, submissions vetted, and offer-to-accept metrics
• Manage a desk of 150 TOA within six months
• Assist the Implementations team with new or existing account implementation tasks
• Identify opportunities for program improvements
• Develop and review periodic performance reports
• Develop knowledge of VMS technology for data management, client configurations, staffing processes, candidate onboarding, and customer support
• Audit bookings in technology or via contract for accuracy
• Maintain communication with supplier partners regarding open contracts, decline reasoning, and extensions
• Provide prompt and proactive follow-up to internal and external clients
• Manage, upload, and distribute facility onboarding documents
• Provide team coverage when necessary
• Review and prescreen profiles for skillset, experience, references, and skills checklist requirements

Client Success Associate

Assistant

• Provide administrative and clerical support to the Credentialing team
• Manage documentation and process compliance and verification tasks
• Assist with maintaining pending and/or active Clinician files
• Maintain CE Direct accounts and set up Clinician accounts as needed
• Enter, process, and renew National Practitioner Data Bank registrations
• Assist Clinicians with completing I-9 forms and visually inspect supporting documents
• Complete E-Verify for new hires and reverification for rehires
• Monitor expiring lists and provide daily status updates
• Escalate at-risk items that may impact Clinician assignments
• Provide weekly reporting of expiring compliance items
• Manage and collect compliance requirements due for renewal
• Review state rosters monthly and remove Clinicians as needed
• Complete IDFPR monthly reporting
• Enter and maintain Clinicians in E-notify/Nursys roster
• Complete SSN verifications via SSA as needed
• Review and process reimbursements according to guidelines
• Participate in 1+ cross-training sessions per year
• Float to various business lines depending on business needs
• Work closely with Credentialing team, Clients, and Clinicians

Director, Provider Services

Director, Per Diem

Traveler Support Specialist

Clinical Manager

Client Success Associate

Credentialing Assistant