Professional Services Manager

SimpliGov

. Lead a select number of projects directly as project manager .

Posted 9/29/2026full-timeRemote • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong project management capabilities with a focus on quality execution, team performance management, and customer satisfaction. Proficient in SaaS implementation and familiar with Agile, Waterfall, and Hybrid delivery models.

Highest-signal resume keywords

Project ManagementSaaS ImplementationPerformance ManagementCapacity PlanningCustomer Satisfaction

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project ManagementSaaS ImplementationPerformance EvaluationsAgile MethodologyWaterfall MethodologyHybrid Delivery ModelsQuality OversightData PresentationProcess ImprovementTeam Leadership

Soft Skills

Emotional IntelligenceClear CommunicationOwnership MindsetCoachingPrioritization

Tools & Technologies

SimpliGov Platform

Industry Keywords

Customer SuccessPerformance ReportsMarket TrendsTeam KPIsRapid Growth

About the role

Key responsibilities & impact

Lead a select number of projects directly as project manager
Own the quality and day-to-day execution of everything the team delivers
Keep the team's workload prioritized, capacity planned, and standards compliant
Mentor team members and coach them toward their next level
Own performance management end to end, from evaluations to ongoing feedback
Run the HR side of the job, including time off, expense approvals, bonus calculations, hiring, and related activities
Collaborate with fellow Managers to keep project assignments balanced across the practice
Turn team KPIs into performance reports leadership can act on
Present the team's data and wins at company all hands, as needed
De-escalate customer issues and protect satisfaction scores
Track market and industry trends, maintain SimpliGov product expertise, and relay customer and Customer Success insights to Product
Improve internal processes so they scale with the team

Requirements

What you’ll need

5 or more years of manager or people management experience, including having led a team of at least 5 people
4 or more years of SaaS or implementation experience, with well-developed expertise in the SimpliGov platform and or a specific practice area
Proven track record overseeing quality and delivery across multiple concurrent implementations
Experience conducting performance evaluations, coaching, and professional development planning
Strong prioritization and capacity planning skills across a team's workload
Exceptional attention to detail and emotional intelligence
Clear and concise written and verbal communication
Ownership mindset and accountability
Ability to de-escalate customer issues and maintain customer satisfaction
Familiarity with Agile, Waterfall, and Hybrid delivery models
Prior experience managing a team through a period of rapid company growth
Experience partnering with Sales or Customer Success on renewal and expansion conversations

Benefits

Comp & perks

Medical, dental, and vision insurance, with 80% employer contribution for employees and 75% for dependents
Company sponsored life, short term, and long-term disability insurance
11 paid holidays
Flexible Paid Time-off
401(k) plan with 4% employer match
Monthly stipends for home office and wellness expenses
Opportunity to drive digital transformation in government and have a lasting civic impact