SimpliGov

Manager

• Lead a select number of projects directly as project manager
• Own the quality and day-to-day execution of everything the team delivers
• Keep the team's workload prioritized, capacity planned, and standards compliant
• Mentor team members and coach them toward their next level
• Own performance management end to end, from evaluations to ongoing feedback
• Run the HR side of the job, including time off, expense approvals, bonus calculations, hiring, and related activities
• Collaborate with fellow Managers to keep project assignments balanced across the practice
• Turn team KPIs into performance reports leadership can act on
• Present the team's data and wins at company all hands, as needed
• De-escalate customer issues and protect satisfaction scores
• Track market and industry trends, maintain SimpliGov product expertise, and relay customer and Customer Success insights to Product
• Improve internal processes so they scale with the team

Professional Services Manager