Federal Customer Success Manager

Simply NUC

. Act as the primary account manager and point of contact for smaller, lower-complexity federal customers .

Posted 11/6/2026full-timeRemote • United StatesMid-LevelSenior💰 $63,000 - $70,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in federal sales operations, including managing customer inquiries, preparing quotes, and maintaining CRM systems. Possesses strong organizational skills and the ability to navigate complex sales cycles while ensuring compliance with federal regulations.

Highest-signal resume keywords

Federal Sales Support ExperienceCRM Systems ProficiencyFAR and DFAR FamiliarityStrong Organizational SkillsClear Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Sales OperationsQuote PreparationOrder TrackingOrder FulfillmentData HygieneDocumentation OrganizationSales Process AdherenceCustomer Inquiry ResolutionFederal Compliance KnowledgeHardware Sales Familiarity

Soft Skills

Attention to DetailCustomer-Focused MindsetAbility to PrioritizeStrong Sense of UrgencyEffective Communication

Tools & Technologies

CRM SystemsHubSpotSales Tools

Certifications & Qualifications

U.S. Person Status (ITAR)

Industry Keywords

Federal CustomersDefense SalesGWACsSales Cycle NavigationTrade-Show Leads

About the role

Key responsibilities & impact

Act as the primary account manager and point of contact for smaller, lower-complexity federal customers
Manage inbound customer inquiries, trade-show leads, and federal RFQs
Resolve basic product and order questions and triage complex requests and urgent escalations
Meet service-level agreements, including a 4-hour initial response time and 2-business-day turnaround for standard quotes
Support sales account managers with quote preparation, order entry, order tracking, order expediting, and customer or channel-partner status updates
Maintain CRM updates and data hygiene
Collect and organize documentation
Assist with internal handoffs during account transitions or project phases
Coordinate sales operations, finance, procurement, and engineering resources
Maintain accurate records in CRM and related systems
Support reporting, tracking, and internal documentation
Follow and reinforce established sales processes and workflows
Identify recurring issues or inefficiencies and surface improvement opportunities
Track demo, loaner, and evaluation units from shipment through return or purchase
Maintain working knowledge of the company’s hardware portfolio, solutions, and services
Participate in company-provided product and sales training
Recognize federal compliance questions and route them to the Solutions Architect or Product team
Build knowledge through self-learning and internal resources
Stay aligned with updates to offerings, pricing structures, and internal processes
Participate in virtual meetings and communicate with clients and team members virtually and in person

Requirements

What you’ll need

Experience supporting federal or defense sales, including distributors, resellers and primes
Ability to predict and navigate the long and complex sales cycle, and sustainment efforts
Familiarity with FAR and DFAR
Well versed in GWACs (e.g., SEWP, GSA, ITES, 2GIT, CCS2, DLA TLS, NIB)
Experience in sales operations, inside sales support, or administrative sales roles
Comfort working in a tech or hardware sales environment
Strong organizational skills and attention to detail
Ability to manage multiple requests and prioritize effectively
Clear written and verbal communication skills
Experience with CRM systems and internal sales tools; HubSpot preferred
Customer-focused mindset with a strong sense of urgency
Must be a 'U.S. Person' as defined by ITAR (U.S. citizen, U.S. national, lawful permanent resident, asylee, or refugee) to access export-controlled technology
Preferred: Prior experience supporting quota-carrying sales roles
Preferred: Familiarity with hardware sales cycles, quoting, and order fulfillment
Preferred: Experience working in a fast-growing or process-evolving sales organization

Benefits

Comp & perks

Comprehensive medical, dental, and vision insurance for employees and eligible dependents with HSA seeding
401(k) retirement plan with 5% company matching
Generous paid time off
Company holidays
Paid parental leave
100% Company-paid life and disability insurance
Flexible work arrangements, where applicable
Professional development and learning opportunities
Employee Assistance Program (EAP)
Wellness resources