Simply NUC

Account Manager

• Manage and grow a defined portfolio of high-value U.S. federal, DoD, and defense industry technology hardware accounts
• Drive revenue retention and expansion through cross-sell/up-sell opportunities, ongoing deployment support, and hardware refresh or end-of-life transition planning
• Cultivate long-term relationships with customers and channel partners, including distributors, resellers, and OEMs
• Lead Quarterly Business Reviews (QBRs) and manage partner deal registrations
• Maintain accurate CRM account, interaction, and pipeline records in real time
• Deliver accurate weekly forecasts aligned with federal procurement cycles and track quarterly KPIs
• Build and execute automated email sequences and follow-up workflows tied to the hardware lifecycle
• Maintain knowledge of the hardware portfolio, solution use cases, compute and edge hardware trends, and emerging technologies
• Identify federal compliance requirements such as TAA, Section 889, FIPS, and export controls, routing questions to the appropriate internal owner
• Partner with the Customer Success Manager on quoting, order entry, and inbound support
• Route net-new hardware design or complex architecture needs to the Growth Team
• Collaborate with Operations, Engineering, Procurement, and Finance to support successful hardware deployments
• Travel for client visits, company meetings, and industry events up to 60% of the time

Explore Federal Strategic Account Manager at Simply NUC. Review requirements and application details.

Federal Strategic Account Manager

Customer Success Manager

• Act as the primary account manager and point of contact for smaller, lower-complexity federal customers
• Manage inbound customer inquiries, trade-show leads, and federal RFQs
• Resolve basic product and order questions and triage complex requests and urgent escalations
• Meet service-level agreements, including a 4-hour initial response time and 2-business-day turnaround for standard quotes
• Support sales account managers with quote preparation, order entry, order tracking, order expediting, and customer or channel-partner status updates
• Maintain CRM updates and data hygiene
• Collect and organize documentation
• Assist with internal handoffs during account transitions or project phases
• Coordinate sales operations, finance, procurement, and engineering resources
• Maintain accurate records in CRM and related systems
• Support reporting, tracking, and internal documentation
• Follow and reinforce established sales processes and workflows
• Identify recurring issues or inefficiencies and surface improvement opportunities
• Track demo, loaner, and evaluation units from shipment through return or purchase
• Maintain working knowledge of the company’s hardware portfolio, solutions, and services
• Participate in company-provided product and sales training
• Recognize federal compliance questions and route them to the Solutions Architect or Product team
• Build knowledge through self-learning and internal resources
• Stay aligned with updates to offerings, pricing structures, and internal processes
• Participate in virtual meetings and communicate with clients and team members virtually and in person

Explore Federal Customer Success Manager at Simply NUC. Review requirements and application details.

Open roles

Federal Strategic Account Manager

Federal Customer Success Manager