Application Support and AS400 Development Manager

Sinari

. Improve the Technical Department’s handling and responsiveness for critical customer incidents, with support from Level 1 Support .

Posted 11/5/2026full-timeNice • FranceMid-LevelSenior💰 €45,000 - €50,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive experience in AS400 development and strong command of RPG environments, including RPG II, RPG III, Free RPG, and SQLRPG. Capable of leading support teams, optimizing operations, and fostering a culture of continuous improvement through effective training and documentation.

Highest-signal resume keywords

AS400 DevelopmentRPG EnvironmentsTeam LeadershipApplication MaintenanceProcess Optimization

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

RPG IIRPG IIIFree RPGSQLRPGCLDB2/SQLApplication MaintenanceEnhancementsSupportRoadmap Management

Soft Skills

Interpersonal SkillsSelf-DirectedProactiveTeam CollaborationInformation Synthesis

Industry Keywords

Technical SupportIncident ManagementKnowledge BaseContinuous ImprovementTicket Management

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Improve the Technical Department’s handling and responsiveness for critical customer incidents, with support from Level 1 Support
Serve as the primary point of contact for support teams on a daily basis and strengthen collaboration
Lead the Level 2 Support team and optimize its operations
Support employees in developing their skills and increase their autonomy in ticket management
Establish and monitor resolution schedules for critical and major tickets, raising alerts in the event of delays
Create and maintain a knowledge base covering defects and incidents
Support support teams in their daily use of the knowledge base
Develop tools that enable support teams to independently perform certain corrective actions
Identify product improvements and communicate them to the Product teams for Level 3 resolution
Foster a culture of continuous improvement by optimizing processes, providing training, sharing knowledge, and maintaining documentation
In the medium term, depending on the candidate’s profile, take responsibility for selected development projects
Work closely with Support, Delivery, and Product Management teams

Requirements

What you’ll need

At least 5 years of experience in AS400 development
Strong command of RPG environments (RPG II, RPG III, Free RPG, SQLRPG), CL, and DB2/SQL
Experience in application maintenance, enhancements, and support
Ability to manage priorities, oversee operations, and track multiple workstreams
Self-directed, proactive, and able to synthesize information effectively
Strong interpersonal skills and ability to work as part of a team
Experience leading a team is preferred
Experience managing and prioritizing a roadmap is preferred

Benefits

Comp & perks

39-hour workweek paid at 37 hours, plus 11 additional days off (RTT)
Health insurance, 80% covered by the employer
Disability and life insurance
Meal vouchers (€10)
Holiday bonus
Remote-work allowance
Up to 2 days of remote work per week after the onboarding period
Inclusive and accessible work environment
Workplace accommodations tailored to the specific needs of employees with disabilities