Sinari

Manager

• Improve the Technical Department’s handling and responsiveness for critical customer incidents, with support from Level 1 Support
• Serve as the primary point of contact for support teams on a daily basis and strengthen collaboration
• Lead the Level 2 Support team and optimize its operations
• Support employees in developing their skills and increase their autonomy in ticket management
• Establish and monitor resolution schedules for critical and major tickets, raising alerts in the event of delays
• Create and maintain a knowledge base covering defects and incidents
• Support support teams in their daily use of the knowledge base
• Develop tools that enable support teams to independently perform certain corrective actions
• Identify product improvements and communicate them to the Product teams for Level 3 resolution
• Foster a culture of continuous improvement by optimizing processes, providing training, sharing knowledge, and maintaining documentation
• In the medium term, depending on the candidate’s profile, take responsibility for selected development projects
• Work closely with Support, Delivery, and Product Management teams

Explore Application Support and AS400 Development Manager at Sinari. Review requirements and application details.

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Application Support and AS400 Development Manager