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Sinch

Customer Success Manager

Sinch

. Act as strategic adviser for a portfolio of enterprise accounts, accountable for health, adoption and retention .

Posted 11/9/2026full-timeRemote • United KingdomMid-LevelSenior💰 £39,000 - £44,000 per yearWebsite

Core Competencies

Role fit
Core Competencies

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Demonstrates expertise in Customer Success management, focusing on strategic account retention and growth, while leveraging data-driven insights and AI for enhanced customer engagement. Proven ability to facilitate executive business reviews and coordinate cross-functional teams to drive measurable outcomes.

Highest-signal resume keywords
Customer Success ManagementExecutive Business ReviewsAccount Retention StrategiesSalesforce ProficiencyAI Utilization in Customer Insights

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Account ManagementData AnalysisAPI UnderstandingFacilitation SkillsStorytelling Skills
Soft Skills
Relationship BuildingCoachingCuriosity
Tools & Technologies
SalesforceGainsight
Industry Keywords
Enterprise AccountsC-Level EngagementMulti-Stakeholder CoordinationCustomer Success PlansOnboarding

About the role

Key responsibilities & impact
  • Act as strategic adviser for a portfolio of enterprise accounts, accountable for health, adoption and retention
  • Build and maintain executive customer relationships, owning value and outcomes conversations alongside the Account Manager
  • Lead innovation sessions and strategic workshops using customer goals and usage data
  • Build customer success plans and run executive business reviews demonstrating measurable impact
  • Monitor usage, traffic, quality, support and commercial health signals; identify risks and lead complex escalations
  • Coordinate Onboarding, Customer Excellence, Support, Sales Engineering and Product teams
  • Bring structured, evidence-based customer insights to Product
  • Use AI and automation for account research, preparation and risk identification
  • Share playbooks and coach colleagues new to Customer Success

Requirements

What you’ll need
  • 3+ years in Customer Success, account management or technical account management, including several years owning a small number of large, complex enterprise customers
  • Track record of retaining and growing high-value accounts
  • Experience running executive business reviews and strategy workshops with C-level and VP-level customer stakeholders
  • Strong facilitation and storytelling skills
  • Understanding of API- or platform-based products and ability to read usage data
  • Experience coordinating complex, multi-stakeholder, multi-country accounts across a matrix organisation
  • Curiosity about AI, with real examples of using it at work
  • Experience with Salesforce and a CS platform (Gainsight or similar)
  • University degree preferred, or equivalent professional experience
  • Willingness to travel regularly across UK&I
  • Corporate language is English; application must be submitted in English
  • Hold British citizenship
  • Have a valid British work permit

Benefits

Comp & perks
  • Variable compensation component
  • Opportunities for personal and professional growth
  • Learning opportunities
  • Fair, objective, consistent, and inclusive recruitment process