Sinch

Full-stack Engineer

• Design and build backend services supporting Chatlayer’s text and voice channels, including WebSocket servers and real-time communication infrastructure
• Work on platform integrations and app-integration frameworks
• Contribute to architectural evolution by decoupling legacy dependencies and building modular, vendor-agnostic systems
• Participate in technical decisions around SinchID, MongoDB Atlas, Kafka, Temporal, and new platform capabilities
• Lead code reviews, technical discussions, and knowledge-sharing sessions
• Mentor and be mentored by engineers and contribute to the engineering culture
• Support production systems through on-call rotations and incident response
• Improve test coverage, address technical debt, and continuously improve operational processes

Senior Software Engineer

Solutions Engineer

• Design and deliver end-to-end Salesforce solutions aligned with business requirements
• Lead CPQ and Revenue Cloud / Revenue Cloud Advanced implementations
• Design solutions for product configuration, pricing, orders, amendments, renewals, and subscriptions
• Develop and review solutions using Apex, LWC, integrations, and Salesforce configuration
• Drive solution architecture, technical design, scalability, and best practices
• Collaborate with business stakeholders, architects, and delivery teams
• Provide technical leadership, mentoring, and support for complex implementations
• Support CI/CD and deployments using Gearset, GitHub, Azure DevOps, or similar tools

Business Solutions Engineer III

Salesforce Administrator

• Build and develop Salesforce solutions using declarative tools
• Design and implement complex business process automations using Salesforce Flow
• Debug, build, test, and deploy automation logic
• Collaborate with the wider team to align platform developments with enterprise architecture and organizational standards
• Provide internal customer support to business stakeholders
• Resolve user administration, data update, and system analysis issues
• Troubleshoot and optimize existing Salesforce functionality and processes
• Contribute to reports and dashboard enablement
• Maintain documentation and support release processes
• Identify continuous improvement opportunities for the Salesforce ecosystem
• Translate stakeholder needs into technical solutions

System Administrator III, Salesforce Admin

Vice President

• Shape and rank product strategy and future direction for portfolio-level, cross-product themes
• Translate strategic themes into priorities, sequencing, ownership, and success outcomes
• Balance investment across the product portfolio and make resource-allocation trade-offs explicit
• Define and evolve Product Area missions, scope boundaries, and interfaces
• Translate strategy into decision-ready proposals for end-to-end customer journeys and developer and agent surfaces
• Define success measures, decision points, and ownership models with Product Operations and Business Operations
• Partner with regional leadership in AMER, EMEA, and APAC to drive adoption of cross-product priorities
• Act as a senior product partner to the Chief Product Officer on portfolio strategy, partnerships, and M&A pattern recognition
• Clarify decision rights, escalation paths, accountability, and operating rhythms for strategic execution

VP, Portfolio Strategy

Engineer

• Qualify engagements by evaluating technical readiness, feasibility, customer ownership, likely adoption, product gaps, and repeatability
• Lead technical delivery end to end from discovery and prototyping through production stabilization and handoff
• Translate business workflows into architectures combining Sinch messaging, voice, or email APIs with customer systems
• Use coding agents and AI-enabled development tools for discovery, implementation, refactoring, testing, troubleshooting, and documentation
• Build production-grade services, webhook handlers, adapters, data mappings, deployment automation, tests, and operational tooling
• Engineer for capacity, scalability, availability, resilience, security, and safe failure modes
• Create comprehensive unit, integration, contract, end-to-end, load, resilience, and failover tests
• Instrument logs, metrics, traces, dashboards, alerts, and cross-system correlation
• Partner with customer security, privacy, legal, and communications teams on compliance and architecture review
• Train customer engineers, document architecture and runbooks, establish ownership, and complete handoff
• Work with named Voice, Messaging, and Email subject-matter experts during ramp-up and complex issues
• Provide Product and Engineering with reproducible field findings and reusable implementation patterns

Senior Forward Deployed Engineer

Customer Support

• Investigate and troubleshoot technical issues related to platforms, APIs, integrations, connectivity, and services
• Analyze logs, system behavior, error messages, and operational data to identify root causes and resolve disruptions or operational failures
• Manage customer tickets, incidents, escalations, and follow-up activities
• Triage, prioritize, categorize, route, and track incidents through resolution
• Coordinate with Product, Engineering, Service Operations, Suppliers, and third-party partners during escalations
• Monitor queues, alerts, dashboards, service performance indicators, queue health, and workload distribution
• Communicate clearly, professionally, and promptly with customers regarding inquiries and incidents
• Document troubleshooting steps, known issues, procedures, and resolutions
• Support process improvement, optimization, automation, and operational governance
• Participate in incident management and major issue coordination during high-severity incidents

Customer Support Administrator II

Technical Account Manager

• Act as the primary technical partner for enterprise customers
• Own the full ticket and incident lifecycle, including triage, prioritization, escalation, communication, resolution, and follow-up
• Provide proactive technical guidance and trusted technical support
• Collaborate with Account Teams to deliver exceptional customer experiences
• Coordinate with Support, Engineering, Product, and Operations to resolve issues and improve service quality
• Lead customer calls, incident reviews, service reviews, and internal syncs
• Identify recurring issues, risks, and service gaps
• Lead initiatives to prevent recurring issues and address service gaps
• Ensure new product launches and features are service-ready through documentation, monitoring, and enablement
• Support fast, high-quality resolutions and improve customer experience

Technical Account Manager – Senior

Sales

• Lead Sinch’s EMEA SMB business as a critical regional growth engine
• Define and execute the strategy for scaling SMB and self-serve segments across EMEA
• Drive new customer acquisition and expansion across more than 80,000 existing accounts
• Position the EMEA SMB unit for sustainable double-digit growth
• Accelerate net new customer acquisition through high-velocity, data-led sales
• Expand revenue and gross profit through account growth, cross-sell and customer success motions
• Build and lead a productive sales organization managing territories, segments and customer portfolios at scale
• Drive adoption across messaging, email, voice, applications and broader customer communications solutions
• Create acquisition, onboarding, expansion and retention motions with marketing, product, customer success, operations and finance
• Use data, pipeline insight, segmentation and performance metrics to improve productivity, forecasting and funnel conversion
• Implement pricing and packaging approaches balancing growth, profitability and market competitiveness
• Champion Sinch’s values and serve as an inspiring organizational role model
• Report to the Executive Vice President for EMEA

VP Sales, SMB Market – EMEA

• Provide encouragement and support to team members, communicate team goals and identify areas for additional training or skill development
• Set clear team goals and KPIs, monitor team performance against agreed metrics, and provide regular performance feedback and evaluations
• Oversee the day-to-day operation and performance of the team, including delegating tasks, setting project deadlines, and coordinating coverage when team members are unavailable
• Monitor customer interactions, including chats and inbox activity, to ensure enquiries are handled accurately and within appropriate timeframes
• Provide guidance and coaching to customer service agents
• Assist agents with customer queries and support complex or challenging situations
• Handle customer escalations and escalate further to management when required
• Interact with customers, answer enquiries, and handle customer complaints
• Manage ClickSend notification channels from clients and ensure enquiries are actioned and answered
• Monitor inbox activity and timely actioning of assigned emails
• Identify knowledge-base gaps and recommend improvements
• Consult with the Support Manager on busy periods, recurring issues, and help-guide improvements
• Identify training needs and support team members’ skill and product-knowledge development
• Create a healthy, motivating team environment with open communication and positive culture
• Listen to feedback and help resolve issues or conflicts
• Motivate team members and recognise areas requiring additional support
• Plan and organise team-building activities
• Deliver regular reporting and updates to the Customer Success Manager on team performance, metrics, and areas requiring attention
• Meet agreed KPIs and work toward Company OKRs
• Maintain effective team performance and customer service standards
• Ensure customer enquiries and support channels are actioned in a timely manner

Lead, Customer Support

Customer Success Manager

• Execute Sinch’s strategic legacy API deprecation project
• Act as a trusted advisor to business customers
• Guide customers off legacy, end-of-life API integrations and onboard them onto the Engage REST API or transition them to app.sinch.com
• Conduct proactive discovery calls with technical and business stakeholders
• Understand customers’ API implementations, technology stacks, and transition timelines
• Use modern AI tools to troubleshoot and work through technical solutions with customers
• Present the benefits of modernizing onto Sinch’s latest platforms
• Address objections regarding development effort, platform timing, and cost
• Provide flexible migration pathways, workarounds, and commercial incentives
• Track customer migration lifecycles across CRM and project tracking tools
• Ensure milestones including notice sent, discovery call, staging test, and full cutover are achieved before API sunset deadlines
• Partner with Customer Success teams, Tier 2/3 Support Engineers, and Product Managers to resolve technical roadblocks and escalate critical account requirements
• Report to the Director, Customer Support (Applications)

Customer Success Manager III

• Provide technical leadership and direction so the team ships secure, reliable, well-tested, and maintainable code
• Mentor and upskill colleagues through code reviews, architectural decisions, and guidance on security, privacy, and performance
• Help drive team direction and priorities, support stakeholders, and break down work effectively
• Serve as a recognized technical expert for areas and components owned by the team
• Model collaboration, accountability, and technical excellence
• Lead end-to-end delivery from technical design and architecture through production deployment and support
• Independently architect and deliver complex, scalable solutions
• Champion quality and establish processes to improve it over time
• Join a product engineering squad building ClickSend’s modern messaging platform

• Design, develop, and maintain scalable backend services and APIs
• Build and evolve distributed systems for high-volume, time-sensitive workloads
• Develop solutions using Java/Rust and distributed messaging platforms such as Kafka
• Design efficient data solutions using relational and analytical databases including MySQL, ClickHouse, BigQuery, and Athena
• Ensure reliability, observability, fault tolerance, and operational excellence across services
• Collaborate with Product Managers, Designers, and Engineers across multiple regions
• Contribute to code reviews, technical discussions, and engineering best practices
• Improve platform performance, scalability, security, and maintainability
• Participate in knowledge sharing across the global anti-fraud organization

Senior Software Engineering Analyst

• Act as the first point of contact for internal and external customers via email, phone, and chat through Zendesk
• Monitor, investigate, troubleshoot, and resolve technical issues and incidents within Level 1 scope and defined SLAs
• Provide end-to-end product support, including message and product-related investigations
• Log, track, and manage customer interactions and incidents in Zendesk, Jira, or other support tools
• Maintain proactive customer communication, set expectations, and provide timely ticket updates
• Support customer provisioning, account setup, and onboarding
• Identify, triage, and escalate complex or high-impact issues to Level 2 Technical Support
• Develop and maintain subject matter expertise in APIs, routing, reporting, and product integrations
• Identify recurring issues, trends, and improvement opportunities
• Collaborate with Engineering, Product, and Customer Success teams on issue resolution and service improvement

Tech Customer Support Administrator II

Program Manager

• Oversee multiple complex emergency services technical projects and initiatives driving product development and technical innovation
• Lead and coordinate projects supporting 911, NG911, public safety, telecommunications, or emergency services programs
• Deliver complex technical programs within scope, schedule, and budget
• Develop and maintain program plans covering timelines, milestones, resources, and dependencies
• Identify, track, and mitigate program risks and issues, escalating when necessary
• Facilitate collaboration among network planning, product management, network operations centers, and other teams
• Monitor and report program progress, metrics, and status to senior leadership and stakeholders
• Drive continuous improvement of program management processes within the engineering organization
• Support capacity planning, resource allocation, and prioritization across emergency services projects

Program Manager II

• Own the Applications portfolio strategy for Sinch Engage, SimpleTexting, Mailjet, Engage APIs, and related capabilities
• Define product vision, priorities, investment choices, and operating rhythm
• Lead and develop high-performing product and engineering teams
• Own portfolio performance, including revenue growth, gross profit, margin, pricing and packaging, adoption, retention, and product-led growth metrics
• Improve product experiences for campaigns, conversations, workflows, rich messaging, measurement, and customer growth
• Build product-led and self-service foundations for SMB and mid-market customers
• Strengthen sales-assisted and enterprise expansion motions and clarify Sales handoffs
• Connect Applications with Sinch’s global scale, reliability, compliance, data, developer, and communications capabilities
• Strengthen packaging, cross-sell, customer entry points, onboarding, expansion, and integration with customer business systems
• Simplify and modernize the portfolio, customer experience, product architecture, and go-to-market model
• Partner with sales, marketing, customer success, and regional teams on positioning, conversion, pipeline contribution, and growth
• Establish operating metrics across acquisition, activation, conversion, usage, retention, expansion, satisfaction, reliability, and unit economics
• Ensure architecture, engineering practices, security, reliability, compliance, and operations support global growth
• Report to the Sinch CEO

Senior Software Engineer

Business Solutions Engineer III

System Administrator III, Salesforce Admin

VP, Portfolio Strategy

Senior Forward Deployed Engineer

Customer Support Administrator II

Technical Account Manager – Senior

VP Sales, SMB Market – EMEA

Lead, Customer Support

Customer Success Manager III

Senior Software Engineer

Senior Software Engineering Analyst

Tech Customer Support Administrator II

Program Manager II

SVP, Applications