Data Engineer – Data & Automation

Sinch

. Build and maintain data pipelines from support, onboarding, and billing systems, including Zendesk, Jira, and internal platforms .

Posted 10/5/2026full-timeRemote • Mexico, Brazil, Colombia, SwedenMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in building and maintaining data pipelines, automations, and integrations, with a strong focus on data quality and security standards. Proficient in using SQL, scripting languages, and data visualization tools to deliver actionable insights and support technical operations.

Highest-signal resume keywords

Data EngineeringSQLPythonAPIs and WebhooksData Visualization

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data EngineeringSQLPythonJavaScriptAPIsWebhooksData QualityDashboardsLookerTableau

Soft Skills

CommunicationIndependencePrioritizationCollaborationTechnical Explanation

Tools & Technologies

ZendeskJiraPower BIGitAI Tools

Certifications & Qualifications

Bachelor's Degree

Industry Keywords

Data GovernanceSecurity PracticesOperational MetricsRemote WorkLATAMEMEAAPAC

Tech Stack

Tools & technologies

JavaScriptPythonSQLTableau

About the role

Key responsibilities & impact

Build and maintain data pipelines from support, onboarding, and billing systems, including Zendesk, Jira, and internal platforms
Design, build, and deploy automations, integrations, and internal tools that remove manual workflow steps
Build Zendesk integrations with internal systems using APIs and webhooks
Build data models, dashboards, and reports used by teams and leadership, including operational metrics
Capture baselines before improvements and measure results after release
Share ownership of the team's platform, including architecture, version control, deployment, monitoring, and documentation
Use AI tools where valuable and validate their output against real data
Follow security and data-governance standards, including pre-deployment security review, centrally managed credentials, and auditable changes
Work with process owners to convert documented processes into working automations
Explain technical choices to non-technical stakeholders
Support rollout of new tools and monitor their health after launch

Requirements

What you’ll need

Be based in Brazil, México, Colombia or Sweden
Advanced or fluent English
Bachelor's degree in a related field
Experience in data engineering, automation, technical operations, or support engineering
Experience building and running production pipelines, automations, or integrations relied upon by others
Hands-on experience with SQL and a scripting language such as Python or JavaScript
Experience with APIs and webhooks, and integrating SaaS platforms such as Zendesk and Jira
Experience building dashboards and reports using Looker, Tableau, Power BI, or similar
Understanding of data quality, including metric definitions, baselines, and ownership
Familiarity with Git and deploying and maintaining tools in a shared environment
Comfortable using AI tools with a critical eye on output quality
Awareness of security and data-privacy practices when handling customer data
Ability to explain technical decisions clearly to non-technical colleagues
Ability to work independently, prioritize well, and follow work through to production
Comfort working across LATAM, EMEA, and APAC regions and time zones in a remote setting

Benefits

Comp & perks

100% coverage of medical and dental plans for Sinchers and eligible dependents through Bradesco Saúde
Caju flexible benefit card for food, education, and home office assistance
Paid maternity leave for 180 days
Paid paternity leave for 30 days
Daycare assistance for children up to five years old
Wellhub access to gyms and wellness options
Prudential life insurance coverage for unexpected absences, serious illness, accidents, and disabilities
Annual reimbursements for certain disability- and transgender-related expenses
Paid day off on the employee's birthday