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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive expertise in telecommunications regulations and network interconnection, with a strong focus on customer advocacy and operational efficiency. Proficient in managing complex projects and regulatory compliance within the North American Numbering Plan framework.
Highest-signal resume keywords
Telecommunications Industry ExperienceRegulatory Compliance KnowledgeNorth American Numbering Plan ExpertiseMicrosoft Excel ProficiencyTroubleshooting and Problem-Solving Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Telecommunications RegulationsNetwork Interconnection RequirementsCLLI CreationLERG/BIRRDs AccuracyResource Code/Block TransferNetwork Routing SchemasNANPA Ordering LifecycleRate Center Coverage AuditingMilliwatt TestingLNP Functionality
Soft Skills
Customer AdvocacyProject ManagementStrong Follow-Up SkillsCollaboration with LeadershipProblem-Solving Aptitude
Tools & Technologies
Microsoft ExcelMicrosoft PowerPointMicrosoft WordMicrosoft AccessIconectiv CLONES
Industry Keywords
TelecommunicationsNorth American Numbering PlanRegulatory FilingsCoverage ChangesInterconnection ExpertiseState-Level ComplianceNetwork DesignIPES ImplementationResource RehomesIndustry Resource Code
About the role
Key responsibilities & impact- Advocate for the Sinch Voice customer base
- Work with Number Operations Analysts on industry resource code/block transfer projects
- Support and communicate directly with customers for Professional Services and other products
- Ensure accuracy of internal and industry records in LERG/BIRRDs and related databases
- Complete comprehensive audits and provide guidance on coverage changes, network routing schemas, and resource rehomes
- Support network design, IPES implementation, and numbering needs through interconnection expertise
- Troubleshoot internal and external steps of the NANPA block/code industry ordering lifecycle, including Parts 1, 1A, 1B, 3, and 4, initial ordering, milliwatt testing, LRN functionality, and block/code transfers
- Develop, lead, and execute customer-focused plans supporting product offerings
- Submit, audit, and update rate center coverage, LRNs, milliwatt TNs, LERG entries, RND submissions, NRUF filings, and other relevant datasets
- Collaborate with senior leadership and external industry contacts to improve processes and build efficiencies
- Maintain familiarity with state-level regulatory compliance requirements, produce regulatory filings, and execute compliance strategies
Requirements
What you’ll need- Bachelor’s degree or equivalent work experience is required
- 10+ years of experience working in the telecommunications industry
- Comprehensive knowledge of federal, state, and local telecommunications regulations
- Knowledge of regulatory and operational requirements for telecommunications carrier network interconnection
- Significant industry experience with the North American Numbering Plan and related numbering ecosystem functions, including LNP
- Experience with CLLI creation through iconectiv product CLONES
- Highly proficient in Microsoft Excel, PowerPoint, Word, and Access
- Strong troubleshooting and problem-solving aptitude
- Ability to prioritize and balance multiple projects with strong follow-up skills to deliver on established timelines
- Must reside near one of the hub locations for occasional collaboration: Atlanta, Georgia; Chicago, Illinois; San Antonio, Texas; or Denver, Colorado
Benefits
Comp & perks- Comprehensive medical, dental, and vision plans
- Supplemental plans
- Telehealth access
- Free virtual counselling resources through the global Employee Assistance Program
- Roth and pre-tax 401(k) options with employer match
- Generous paid time off
- Paid parental leave
- Family planning support
- Flexible remote work offerings
- Paid time off for volunteering