Program Manager II

Sinch

. Oversee multiple complex emergency services technical projects and initiatives driving product development and technical innovation .

Posted 9/15/2026full-timeRemote • Colorado • United StatesJuniorMid-Level💰 $75,200 - $100,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing complex emergency services technical projects, with a strong understanding of E911 and NG911 technologies. Capable of facilitating collaboration among diverse teams while ensuring program delivery within scope, schedule, and budget.

Highest-signal resume keywords

E911 TechnologiesNext Generation 911 (NG911)Program ManagementStakeholder ManagementTelecommunications Infrastructure

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Program ManagementRisk ManagementTechnical Documentation InterpretationCapacity PlanningResource Allocation

Soft Skills

Excellent CommunicationCollaborationLeadershipInfluenceStakeholder Management

Tools & Technologies

MS ProjectClick Up

Industry Keywords

ESINetsSIP-Based CommunicationsCall RoutingEmergency Call DeliveryNENA StandardsFCC RegulationsPublic Safety Best PracticesCarrierCLECILEC

Tech Stack

Tools & technologies

VoIP

About the role

Key responsibilities & impact

Oversee multiple complex emergency services technical projects and initiatives driving product development and technical innovation
Lead and coordinate projects supporting 911, NG911, public safety, telecommunications, or emergency services programs
Deliver complex technical programs within scope, schedule, and budget
Develop and maintain program plans covering timelines, milestones, resources, and dependencies
Identify, track, and mitigate program risks and issues, escalating when necessary
Facilitate collaboration among network planning, product management, network operations centers, and other teams
Monitor and report program progress, metrics, and status to senior leadership and stakeholders
Drive continuous improvement of program management processes within the engineering organization
Support capacity planning, resource allocation, and prioritization across emergency services projects

Requirements

What you’ll need

Minimum of 2 years of related experience; or an advanced degree without experience; or equivalent work experience
Strong understanding of E911 and Next Generation 911 (NG911) technologies and services
Knowledge of ESINets, SIP-based communications, call routing, emergency call delivery, and related telecommunications infrastructure
Familiarity with NENA standards, FCC regulations, and public safety industry best practices
Understanding of carrier, CLEC, ILEC, wireless, VoIP, call flows, and emergency services environments
Ability to interpret technical documentation and communicate technical concepts to non-technical stakeholders
Excellent communication and stakeholder management skills with technical and non-technical teams
Experience with program management tools such as MS Project, Click Up, or similar
Ability to manage competing priorities and lead through influence in a fast-paced environment
Candidates must reside near one of the hub locations: Atlanta, GA; Chicago, IL; San Antonio, TX; Denver, CO; Seattle, WA

Benefits

Comp & perks

Comprehensive medical, dental, and vision plans
Supplemental plans including telehealth access
Free virtual counselling resources through the global Employee Assistance Program
Roth and Pre-tax 401(k) options with employer match
Generous paid time off program
Paid parental leave and family planning support
Flexible remote work offerings
Paid time off for volunteering
Retail, entertainment, and other discounts through the Reward+ program