Apply

Ready to go for it?

AI Apply speeds things up—apply directly if you prefer.

FREE ACCESS
5,000–10,000 jobs/day
Scoutfield Logo

See all jobs on Scoutfield

Search thousands of fresh jobs every day.

Discover
  • Fresh listings
  • Fast filters
  • No subscription required
Create a free account and start exploring right away.
Sinch

Senior Customer Success Manager

Sinch

. Advise a portfolio of about 10–15 top-tier enterprise customers on health, adoption and retention .

Posted 10/14/2026full-timeMunich • GermanySenior💰 €60,000 - €110,000 per yearWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Customer Success and strategic account management, with a strong focus on retaining and growing high-value enterprise accounts. Proficient in facilitating executive business reviews and utilizing AI for customer insights and risk detection.

Highest-signal resume keywords
Customer Success ManagementExecutive Business ReviewsAI UtilizationSalesforce ExperienceFluent German and English

ATS Keywords

Tailor your resume
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Strategic Account ManagementFacilitation SkillsStorytelling SkillsAPI UnderstandingUsage Data Analysis
Soft Skills
Relationship BuildingCoachingCuriosity
Tools & Technologies
SalesforceGainsight
Industry Keywords
Enterprise CustomersCustomer RetentionMulti-Stakeholder CoordinationDACH RegionUniversity Degree

About the role

Key responsibilities & impact
  • Advise a portfolio of about 10–15 top-tier enterprise customers on health, adoption and retention
  • Build executive relationships and own conversations about customer value and outcomes
  • Lead innovation sessions and strategic workshops
  • Build success plans and run executive business reviews showing measurable impact
  • Monitor usage, traffic, quality, support and commercial health signals
  • Identify risks early and lead responses, including complex global escalations
  • Plan renewals proactively
  • Coordinate Onboarding, Customer Excellence, Support, Sales Engineering and Product
  • Bring evidence-based customer insights to Product
  • Use AI and automation for account research, preparation and risk detection
  • Share playbooks and coach colleagues new to Customer Success
  • Partner with the Account Manager on each account

Requirements

What you’ll need
  • 8+ years in Customer Success, strategic account management or technical account management
  • Several years owning a small number of large, complex enterprise customers
  • Track record of retaining and growing high-value accounts
  • Experience running executive business reviews and strategy workshops with C-level and VP-level stakeholders
  • Strong facilitation and storytelling skills
  • Understanding of API- or platform-based products and usage data
  • Experience coordinating complex, multi-stakeholder, multi-country accounts across a matrix organisation
  • Curiosity about AI, with real examples of using it at work
  • Experience with Salesforce and a CS platform such as Gainsight
  • Fluent German and English
  • Willingness to travel regularly across DACH
  • University degree preferred, or equivalent professional experience
  • Hold German or EU/EEA citizenship
  • Have a valid German work permit
  • Submit application in English

Benefits

Comp & perks
  • Commissions
  • Opportunities for personal and professional growth
  • Learning opportunities
  • No relocation support